Job summary
Radiology Department Assistant
To assist Radiographers and other staff working within all sections of the West Berkshire community Hospital Radiology Department as required.
To assist in the provision of high quality patient care for all patients attending the department, ensuring seamless delivery of services within the designated work area.
To provide high quality fundamental care to patients under the supervision of a Registered Practitioner, providing assistance, individualised care and support to patients attending the Radiology Department.
To support the Radiographers through the provision of both clerical and technical assistance.
To carry out a range of clerical and administrative duties as required.
West Berkshire Community Hospital provides Plain film, CT, MRI and Ultrasound imaging for walk-in GP referrals, Out/In patients, in addition to supporting the Minor Injury Unit.
For further information and to arrange an informal visit please contact Helen Atkins, Lead Radiographer on 01635 273380, helen.atkins@royalberkshire.nhs.uk .
Main duties of the job
Clinical & Technical Responsibilities:
Greets patients arriving within the department, directing or escorting them to the appropriate sub-waiting area(s) Undertakes preliminary documentation and PID checks
Assists in the care of patients attending the Radiology Department; to include assisting patients onto the imaging table, assisting with patient positioning, chaperoning, escorting patients and providing assistance with undressing/dressing as required.
Assists Radiographers and other staff with moving patients and provides support to those clients with special needs.
Assists with general portering duties as required. Collects and returns patients from other departments using wheelchairs, beds or trolleys as appropriate.
Displays an appropriate understanding of imaging procedures and departmental practice, allowing the delivery of effective and confident patient support throughout the examination or procedure
Assists in the routine recording of information and in the capture and transfer of digital images, as required
Assists the Radiographer(s) in the care of patients undergoing procedures. Provides the patient with physical and physiological support during the procedure
About us
West Berkshire Community Hospital is based in Thatcham but is part of the Royal Berkshire NHS Foundation Trust and is situated close to the M4 and stunning Berkshire countryside with good rail links to London. There are excellent training and study opportunities within the Radiology department..The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
Acts in the best interest of patients at all times
Is fully conversant with departmental policies and procedures including Health & Safety, risk management and Standard Operating Procedures. Ensures personal performance complies with relevant standards
Communicates effectively and respectfully with patients, their relatives or carers and with other staff groups. These include clinicians and other healthcare professionals, administrative staff and porters
Is able to adapt communication methods as required for patients with hearing impairment, speech difficulties etc. Seeks support and guidance from senior staff as required
Demonstrates good understanding of the possible reasons for complaints.
Consistently works in a manner that minimises such events. Recognises and reports possible concerns to a senior staff member in a timely and appropriate manner
Is aware of the boundaries and remit of own role and is able to seek appropriate assistance or support as requiredAddresses basic queries from patient or their relatives / careers. Is able to direct patients to relevant information sources or refer to a Registered Practitioner as appropriate
Works as an effective multidisciplinary team member demonstrating understanding of the role of team work in the delivery of high quality care
Demonstrates good time management and organisational skills, taking appropriate responsibility for own work activities
Is aware of the confidential nature of the work. Complies with the requirement to practice within data protection and confidentiality guidelines and policies. Follows local codes of practice to ensure appropriate action is taken to safeguard confidential information
Demonstrates understanding of and adherence to IR(ME)R and IRR99 policies and guidelines. Ensures safety of self, staff and patients/visitors with regard to the use of ionising radiation.
Displays and maintains an appropriate level of IT skills. Is able to input and/or access data on EPR/RIS and PACS.
Undertakes clerical duties including scheduling patient appointments and registering patients on EPR/RIS. Ensures a high standard of data quality at all times
Performs telephone duties that include making and receiving calls to and from the department. Is able to verbally transmit information in an appropriate and professional manner and toanswer general queries from health care professionals, patients and their representatives
Job description
Job responsibilities
Acts in the best interest of patients at all times
Is fully conversant with departmental policies and procedures including Health & Safety, risk management and Standard Operating Procedures. Ensures personal performance complies with relevant standards
Communicates effectively and respectfully with patients, their relatives or carers and with other staff groups. These include clinicians and other healthcare professionals, administrative staff and porters
Is able to adapt communication methods as required for patients with hearing impairment, speech difficulties etc. Seeks support and guidance from senior staff as required
Demonstrates good understanding of the possible reasons for complaints.
Consistently works in a manner that minimises such events. Recognises and reports possible concerns to a senior staff member in a timely and appropriate manner
Is aware of the boundaries and remit of own role and is able to seek appropriate assistance or support as requiredAddresses basic queries from patient or their relatives / careers. Is able to direct patients to relevant information sources or refer to a Registered Practitioner as appropriate
Works as an effective multidisciplinary team member demonstrating understanding of the role of team work in the delivery of high quality care
Demonstrates good time management and organisational skills, taking appropriate responsibility for own work activities
Is aware of the confidential nature of the work. Complies with the requirement to practice within data protection and confidentiality guidelines and policies. Follows local codes of practice to ensure appropriate action is taken to safeguard confidential information
Demonstrates understanding of and adherence to IR(ME)R and IRR99 policies and guidelines. Ensures safety of self, staff and patients/visitors with regard to the use of ionising radiation.
Displays and maintains an appropriate level of IT skills. Is able to input and/or access data on EPR/RIS and PACS.
Undertakes clerical duties including scheduling patient appointments and registering patients on EPR/RIS. Ensures a high standard of data quality at all times
Performs telephone duties that include making and receiving calls to and from the department. Is able to verbally transmit information in an appropriate and professional manner and toanswer general queries from health care professionals, patients and their representatives
Person Specification
Education
Essential
- Good general level of education with sound numeracy and literacy skills
- No formal qualifications required
Desirable
- Successful completion of Trust Band 2 Developmental Passport
Experience
Essential
- No previous experience required but must demonstrate a flexible approach to new working practices and a willingness to learn
- Demonstrates the ability to communicate clearly and effectively
Desirable
- Previous experience of working within relevant specialty.
Person Specification
Education
Essential
- Good general level of education with sound numeracy and literacy skills
- No formal qualifications required
Desirable
- Successful completion of Trust Band 2 Developmental Passport
Experience
Essential
- No previous experience required but must demonstrate a flexible approach to new working practices and a willingness to learn
- Demonstrates the ability to communicate clearly and effectively
Desirable
- Previous experience of working within relevant specialty.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
