Royal Berkshire NHS Foundation Trust

Assistant Patient Pathway Coordinator (Townlands Hospital, Henley)

This job is now closed

Job summary

Band 3 Assistant Patient Pathway Coordinator (CAT Team 1)

PLEASE NOTE: This post is based at Townlands Memorial Hospital, York Road, Henley-on -Thames, RG9 2DR.

**Once trained we also offer hybrid working - so, a combination of working onsite and remotely at home.**

If you are a highly organised and driven individual who is passionate about patient care and embrace change, we have the role for you.

In return we can offer you a friendly and supportive team to work with, where we provide a first-class, efficient, pro-active and patient-focused admin service.

As a management team we are keen to support ongoing development and opportunities to help you achieve your goals.

The successful applicant will support in helping provide a smooth transition for patients as they move through their pathway.

Main duties of the job

You will work within our Clinical Administration Team liaising directly with patients and scheduling their appointments across all modalities.

You will also support the front line reception service across various clinical areas within CAT 1.

About us

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

19 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

193-5608012PCG

Job locations

Townlands Memorial Hospital

York Road

Henley-on-Thames

RG9 2DR

Job description

Job responsibilities

The postholder will demonstrate high levels of patient care and be a knowledgeable point of contact for patients calling and visiting our department.

You will provide a consistent approach across the service ensuring processes and protocols are followed.

Please refer to the attached Job Description and Person Specification for further details.

Job description

Job responsibilities

The postholder will demonstrate high levels of patient care and be a knowledgeable point of contact for patients calling and visiting our department.

You will provide a consistent approach across the service ensuring processes and protocols are followed.

Please refer to the attached Job Description and Person Specification for further details.

Person Specification

Qualifications & Knowledge

Essential

Studied to NVQ Level 3 or equivalent. Educated to GCSE level.
Experience of managing patient pathways.
Understanding & awareness of the importance of patient confidentiality.

Desirable

Knowledge of NHS targets.
Ability to communicate with clarity and intelligently in written and spoken English. Willingness to take responsibility.

Experience

Essential

Working as part of a multidisciplinary team.

Desirable

Experience of working with the public.

Person Specification

Qualifications & Knowledge

Essential

Studied to NVQ Level 3 or equivalent. Educated to GCSE level.
Experience of managing patient pathways.
Understanding & awareness of the importance of patient confidentiality.

Desirable

Knowledge of NHS targets.
Ability to communicate with clarity and intelligently in written and spoken English. Willingness to take responsibility.

Experience

Essential

Working as part of a multidisciplinary team.

Desirable

Experience of working with the public.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Townlands Memorial Hospital

York Road

Henley-on-Thames

RG9 2DR

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Townlands Memorial Hospital

York Road

Henley-on-Thames

RG9 2DR

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)