Job summary
Band 5 Deputy Patient Pathway Manager (CAT 2 - Ophthalmology)
PLEASE NOTE: This is a fixed-term post for 12 months.
The Ophthalmology Department is looking for a Deputy Patient Pathway Manager to join our team in Windsor and Reading as part of a cross-county role.
The Clinical Administration Team comprises of 30 staff, including separate clinic and casualty reception teams.
You will have excellent communication and leadership skills, with proven experience of managing a multidisciplinary administration team, who provide and support the service of Consultants and their clinical teams.
An understanding of Trust IT Systems, especially Medisoft would be advantageous, as well as a good understanding of Ophthalmology Conditions and the associated pathways.
Main duties of the job
You will be responsible for the management of the patient pathway ensuring the provision of a systematic, efficient and confident service.
You will be able to identify and implement service improvements, to reduce process delays and enhance the patient's experience.
The successful applicant will have the ability to communicate well with all levels of staff and be able to demonstrate experience of working under pressure and to tight timescales.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
To support the Patient Pathway Manager (PPM), Service Manager (SM) and Senior Management Team (Clinical Director, Matron, and Directorate Manager (DM)) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.
The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the team of Patient Pathway Coordinators (PPC), other members of the CAT and reception teams.
The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
The post holder assists with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
The DPPM will assist with the overseeing of all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that Standard Operating Procedures (SOP) are followed, to help ensure the achievement of all performance targets. The DPPM will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the SM and/or DM.
Please refer to the attached Job Description and Person Specification for further details.
Job description
Job responsibilities
To support the Patient Pathway Manager (PPM), Service Manager (SM) and Senior Management Team (Clinical Director, Matron, and Directorate Manager (DM)) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.
The Deputy Patient Pathway Manager (DPPM) will provide support and expert knowledge to the team of Patient Pathway Coordinators (PPC), other members of the CAT and reception teams.
The DPPM has delegated responsibilities for a range of operational activities working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
The post holder assists with the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
The DPPM will assist with the overseeing of all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that Standard Operating Procedures (SOP) are followed, to help ensure the achievement of all performance targets. The DPPM will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the SM and/or DM.
Please refer to the attached Job Description and Person Specification for further details.
Person Specification
Experience
Essential
- Experience of working within an administration team
- Experience of managing patient pathways
Desirable
- Use of Microsoft Office software - advanced skills
Qualifications
Essential
- Management qualification or equivalent experience
Person Specification
Experience
Essential
- Experience of working within an administration team
- Experience of managing patient pathways
Desirable
- Use of Microsoft Office software - advanced skills
Qualifications
Essential
- Management qualification or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
