Job summary
The switchboard operator position performs a key and vital role in the smooth running of the organisation providing a helpful and professional service for both the public and staff.
The post holder will be a member of the Switchboard team, providing an efficient 24/7 service to the Northern General Hospital, Royal Hallamshire Hospital, Weston Park Hospital, Charles Clifford Dental Hospital, Jessop Wing and the many and varied community site which the trust staff work from.
Calls are handled through a digital solution which is windows based within the Northern General Hospital. The post holder will be working within an extremely busy Switchboard environment prioritizing the answering of calls and co-ordinating emergencies such as cardiac arrests and critical alarms, all whist maintaining professionalism. The service handles in excess of 40,000 calls per week, with a general split of 70% external and 30% internal.
The post holder is expected to be flexible to cover some shift which can be at short notice to accommodate colleagues absence, this may include night shifts, evenings, weekends and bank holidays
Main duties of the job
Act as first point of contact for internal and external calls.
Taking internal emergency calls on behalf of organisation
Acting as a single repository of information for callers both internal and external
Act as an intermediary STH telephone engineers for fault reporting purposes.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education / Qualifications
Essential
- Educated to GCSE level 4/C in Maths & English or equivalent experience/ qualifications'
Experience
Essential
- Experience working in a role which places emphasis on communication / customer care
Desirable
- Experience of dealing with the public
- Experience of working within a team
Skills and Knowledge
Essential
- Able to work as an individual and part of a team
- Good communication and organisational skills
- Good time management skills
- Literate and numerate
- Ability to assess and prioritise work
- Ability to work under pressure and to tight deadlines
- Ability to deal with difficult situations
- Understanding of the need for confidentiality
Desirable
- Understanding of healthcare terminology and the basic structure of a hospital enviroment
Personal Qualities
Essential
- Flexible
- Excellent time keeping
- Positive attitude
Desirable
- Prepared to undertake further training
Person Specification
Education / Qualifications
Essential
- Educated to GCSE level 4/C in Maths & English or equivalent experience/ qualifications'
Experience
Essential
- Experience working in a role which places emphasis on communication / customer care
Desirable
- Experience of dealing with the public
- Experience of working within a team
Skills and Knowledge
Essential
- Able to work as an individual and part of a team
- Good communication and organisational skills
- Good time management skills
- Literate and numerate
- Ability to assess and prioritise work
- Ability to work under pressure and to tight deadlines
- Ability to deal with difficult situations
- Understanding of the need for confidentiality
Desirable
- Understanding of healthcare terminology and the basic structure of a hospital enviroment
Personal Qualities
Essential
- Flexible
- Excellent time keeping
- Positive attitude
Desirable
- Prepared to undertake further training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
