Job summary
The Haematology Directorate is looking for an enthusiastic, experienced and driven Admin and Clerical Team Supervisor to join the team on its journey to modernise and improve processes to deliver outstanding patient care.
The service is fast-paced and encompasses a number of clinical areas, including Haemato-Oncology, Haemostasis and Thrombosis and Anticoagulation. It has also recently joined the Specialised Cancer Services Directorate to form a new Care Group (Haematology and Specialised Cancer - HaSC).
As one of the Admin and Clerical Team Supervisors you will ensure that designated clinical services are supported by an efficient and effective administrativesystem, including clerical, receptionist and secretarial support, data collection and clinical coding.
The Haematology Directorate is currently engaged in several large improvement and modernisation projects which aim to improve patient experience and the delivery of clinical care - therefore it is an exciting time to join the service and provide leadership and drive innovation in a dynamic environment.
Main duties of the job
The Admin and Clerical Team Supervisor will provide supportive leadership and management to the Admin & Clerical team across the directorate. You will provide line manage a group of administrative staff, including both secretarial and clerical staff
You will also ensure data is recorded by the directorates administrative staff in an accurate and timely manner tosupport the directorates core business and ensure an excellent service is provided to patients.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education & Qualifications
Essential
- GCSE Grade 4/C or above in Maths and English (or equivalent qualification)
- A-Levels or equivalent standard qualification
- Degree level education in any subject
Experience
Essential
- Understanding of main issues affecting admin and clerical functions within the NHS
- Experience of participating in and/or playing a key role in service changes and projects
- Experience of HR management responsibilities including recruitment, selection, sickness management and conducting appraisals
- Extensive experience of working within healthcare services
- Experience of working with multidisciplinary teams
- Understanding of both clerical and secretarial functions within the NHS
- Experience of working in an outpatient department
Desirable
- Experience of HR management responsibilities for disciplinary/capability
- Experience of working within the Service Improvement Framework
- Experience of chairing meetings
- Experience of using Trust information systems (Connect EPR, DAWN)
Skills & Knowledge
Essential
- Ability to provide guidance and support in a line management capacity
- Excellent organisational skills
- Effective verbal communication skills
- Effective written communication skills, including the ability to present information in a clear manner
- Ability to prioritise effectively
- Ability to solve problems
- Ability to use Microsoft Office packages including Word and Excel
Desirable
- Clear understanding of patient confidentiality
- Ability to produce and interpret brief reports including numerical information
Personal Qualities
Essential
- A clear understanding of their personal value set including honesty and integrity, accountability, respect and efficiency
- Demonstrable self-awareness, and understanding of impact on others and an ability to manage self and maintain professional conduct in difficult and challenging situations
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Person Specification
Education & Qualifications
Essential
- GCSE Grade 4/C or above in Maths and English (or equivalent qualification)
- A-Levels or equivalent standard qualification
- Degree level education in any subject
Experience
Essential
- Understanding of main issues affecting admin and clerical functions within the NHS
- Experience of participating in and/or playing a key role in service changes and projects
- Experience of HR management responsibilities including recruitment, selection, sickness management and conducting appraisals
- Extensive experience of working within healthcare services
- Experience of working with multidisciplinary teams
- Understanding of both clerical and secretarial functions within the NHS
- Experience of working in an outpatient department
Desirable
- Experience of HR management responsibilities for disciplinary/capability
- Experience of working within the Service Improvement Framework
- Experience of chairing meetings
- Experience of using Trust information systems (Connect EPR, DAWN)
Skills & Knowledge
Essential
- Ability to provide guidance and support in a line management capacity
- Excellent organisational skills
- Effective verbal communication skills
- Effective written communication skills, including the ability to present information in a clear manner
- Ability to prioritise effectively
- Ability to solve problems
- Ability to use Microsoft Office packages including Word and Excel
Desirable
- Clear understanding of patient confidentiality
- Ability to produce and interpret brief reports including numerical information
Personal Qualities
Essential
- A clear understanding of their personal value set including honesty and integrity, accountability, respect and efficiency
- Demonstrable self-awareness, and understanding of impact on others and an ability to manage self and maintain professional conduct in difficult and challenging situations
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
