Job summary
An exciting opportunity has arisen to be part of the administration team in the Active Recovery Service.
Active Recovery provides a multi-disciplinary approach to support people in the community through a health crisis. Avoiding unnecessary admission to hospital and supporting patients to leave hospital at the earliest opportunity, by providing care and rehabilitation at home.
Main duties of the job
You will be part of our multi-disciplinary team consisting of managers, nurses, physiotherapists, occupational therapists, rehabilitation assistants, pharmacy technicians, assistants and pharmacists.
We are based on site at the Northern General Hospital, providing support 7 days a week and 365 days a year. You will need to be flexible to work across these days, the shift patterns vary from 07.30-15.30 or 10.00-18.00 or 07.30-18.00.
The role of the administrator is to provide a high standard of confidential administrative support to the service, receiving and processing electronic referrals, via health care record systems.
You will need to be an excellent communicator as the role includes contact with clinicians, patients and family members. Offering advice and solutions to enquires is integral to the role.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Special Skills/Aptitudes
Essential
- Excellent organisational skills, along with the ability to prioritise your own varied workload and meet deadlines.
- Excellent telephone manner, demonstrating empathy, efficiency and patience at all times.
- Confidence to enter information directly onto the patient record, requiring a very high level of accuracy and good grammar.
- Able to understand, demonstrate and maintain confidentiality and security within the service, along with the ability to process personal details in an appropriate and sensitive manner.
- Ability to communicate with professionals across a range of agencies and services in a professional manner.
- Ability to work as part of a team, yet also have the ability to act on own initiative and to specific instruction, whilst remaining driven to support the delivery of excellent patient care.
- Able to work under pressure and in a busy environment, whilst remaining calm and polite.
- Ability to multi-task.
- Willingness to work flexible hours to meet the requirements of the service.
- Good interpersonal, oral, and written communication skills.
Desirable
- Ability to identify areas for improvement/development to streamline processes.
Further Training
Essential
- High level of Customer Care/Service skills demonstrated by course or experience.
Desirable
- Customer Service qualification.
Qualifications
Essential
- GCSEs in English and Mathematics, at grade 4/C or above or equivalent qualification/experience.
- NVQ Level 3 in Business Administration or equivalent qualification/experience.
- OCR II or equivalent in Word Processing/typing or equivalent qualification/experience.
Desirable
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Microsoft Office skills at intermediate level - Word, Excel and Outlook, e.g. demonstrated by short courses or experience.
- Experience of working with minimum supervision.
Desirable
- Experience of working within a healthcare setting.
- Basic knowledge of Primary and/or Community Healthcare.
- Experience of Patient Health Record Systems, such as SystmOne.
- Ability to maintain accurate written records and statistics.
- Basic knowledge of the NHS.
- Knowledge of Insight system.
Person Specification
Special Skills/Aptitudes
Essential
- Excellent organisational skills, along with the ability to prioritise your own varied workload and meet deadlines.
- Excellent telephone manner, demonstrating empathy, efficiency and patience at all times.
- Confidence to enter information directly onto the patient record, requiring a very high level of accuracy and good grammar.
- Able to understand, demonstrate and maintain confidentiality and security within the service, along with the ability to process personal details in an appropriate and sensitive manner.
- Ability to communicate with professionals across a range of agencies and services in a professional manner.
- Ability to work as part of a team, yet also have the ability to act on own initiative and to specific instruction, whilst remaining driven to support the delivery of excellent patient care.
- Able to work under pressure and in a busy environment, whilst remaining calm and polite.
- Ability to multi-task.
- Willingness to work flexible hours to meet the requirements of the service.
- Good interpersonal, oral, and written communication skills.
Desirable
- Ability to identify areas for improvement/development to streamline processes.
Further Training
Essential
- High level of Customer Care/Service skills demonstrated by course or experience.
Desirable
- Customer Service qualification.
Qualifications
Essential
- GCSEs in English and Mathematics, at grade 4/C or above or equivalent qualification/experience.
- NVQ Level 3 in Business Administration or equivalent qualification/experience.
- OCR II or equivalent in Word Processing/typing or equivalent qualification/experience.
Desirable
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Microsoft Office skills at intermediate level - Word, Excel and Outlook, e.g. demonstrated by short courses or experience.
- Experience of working with minimum supervision.
Desirable
- Experience of working within a healthcare setting.
- Basic knowledge of Primary and/or Community Healthcare.
- Experience of Patient Health Record Systems, such as SystmOne.
- Ability to maintain accurate written records and statistics.
- Basic knowledge of the NHS.
- Knowledge of Insight system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
