Job summary
An exciting opportunity has arisen within GRaDE to support the nursing and medical teams with the provision of a comprehensive administration service.
We are seeking an enthusiastic and dynamic team player with proven admin skills. You need to be flexible and reliable to provide efficient and effective Admin duties.
We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role.
The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. Good communication skills and excellent keyboard skills are essential.
We operate 24 hours a day, 7 days a week so a flexible approach to a working shift pattern is required.
Main duties of the job
To welcome patients to the ward in a pleasant, tactful manner and deal with enquiries including at times where there may be barriers to understanding.
To assist in monitoring and updating of the Trust's electronic patient systems ensuring data entry is accurate/correct.
Answer telephone enquiries and refer on as necessary to appropriate members of staff.
Input accurate information onto the electronic patient system ensuring timely recording of admissions and discharges.
Deal with enquiries and telephone calls in a professional manner.
Assist in the ordering of patient transportation.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Gastroenterology & Hepatology is a single Directorate, with a presence on each hospital site and is a rapidly developing and growing specialty within the Sheffield Teaching Hospitals. Currently there are 24 Gastroenterology and Hepatology physicians including a large and active academic department. There are regional services in small bowel, liver, nutrition and advanced endoscopy.
The Gastroenterology Directorate provides a comprehensive specialist service for the management of patients, including the provision of emergency and elective inpatient care, outpatient care and diagnostic services.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Skills and Knowledge
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Skills and Knowledge
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
