Job summary
The Community Reception Team are looking to recruit an enthusiastic, highly motivated individual to join the team, covering Manor Clinic, Nether Edge Out-Patients and Firth Park Clinic.
The successful applicant will be the first point of contact for patients, visitors and staff, assisting with enquiries, signposting and escalating queries accordingly.
You will provide comprehensive reception and administrative support and will need to be a confident communicator with a good telephone manner. You will be able to prioritise a varied workload and be IT proficient.
This is an exciting opportunity to work across multiple sites with numerous clinical services and make a real difference to patient care within Sheffield Teaching Hospitals Foundation Trust.
Main duties of the job
The key duties of the post include greeting patients and visitors, inputting relevant information on the Electronic Patient Record (SystemOne & Connect), maintaining electronic room bookings (SharePoint and BookWise), dealing with enquiries and other routine clerical duties.
You will also provide administrative support to the Infrastructure Support Officer helping to maintain accurate records on building related matters and ensuring audit details are up to date, logging jobs with Estates and IT colleagues as required.
This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager. All existing NHS staff will only be considered on a secondment basis.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Community reception team work across 3 sites and are instrumental in providing a welcoming environment for Patients and Visitors ensuring all individuals feel valued and listened to. The best way to achieve this is to be part of a team that values and demonstrates diversity and respect.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience.
- RSA Stage II Word Processing/Typing or equivalent experience/qualifications.
Desirable
- CLAIT
- ECDL
- NVQ 2 or 3 in Business/Administration.
Experience
Essential
- Relevant administrative/office experience.
- Computer literate and competent use of Word Processing, Spreadsheets and Databases.
- Experience of working independently without supervision.
- Patient/Customer Care skills/telephone.
- Previous experience of a range of office management procedures and practices.
Desirable
- Experience of taking action notes.
- Good understanding of System One.
- Experience of using Sharepoint.
Skills
Essential
- Excellent organisational skills with the ability to prioritise a diverse workload.
- Good interpersonal, oral communication skills, including telephone manner.
- Problem solving skills.
- Fast, accurate typing.
- Filing, including setting up systems.
- Understanding of IT including Microsoft packages, internet and e-mail.
- Acceptable standard of document presentation/ layout skills.
- Basic numeracy
- Self-motivated with ability to meet deadlines and work under pressure.
- Good and proven knowledge of administrative procedures.
- Ability to understand, demonstrate and maintain confidentiality and security in the department.
- Able to multitask.
- Ability to work within a multi-disciplinary team
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience.
- RSA Stage II Word Processing/Typing or equivalent experience/qualifications.
Desirable
- CLAIT
- ECDL
- NVQ 2 or 3 in Business/Administration.
Experience
Essential
- Relevant administrative/office experience.
- Computer literate and competent use of Word Processing, Spreadsheets and Databases.
- Experience of working independently without supervision.
- Patient/Customer Care skills/telephone.
- Previous experience of a range of office management procedures and practices.
Desirable
- Experience of taking action notes.
- Good understanding of System One.
- Experience of using Sharepoint.
Skills
Essential
- Excellent organisational skills with the ability to prioritise a diverse workload.
- Good interpersonal, oral communication skills, including telephone manner.
- Problem solving skills.
- Fast, accurate typing.
- Filing, including setting up systems.
- Understanding of IT including Microsoft packages, internet and e-mail.
- Acceptable standard of document presentation/ layout skills.
- Basic numeracy
- Self-motivated with ability to meet deadlines and work under pressure.
- Good and proven knowledge of administrative procedures.
- Ability to understand, demonstrate and maintain confidentiality and security in the department.
- Able to multitask.
- Ability to work within a multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Community Sites, Manor Clinic, Nether Edge OP and Firth Park Clinic.
Manor clinic, Ridgeway Road, S12 2ST, Nether Edge OP, Lyndhurst Road, S11 9BJ, Firth Park Clinic, North Quadrant, S5 7NU
Sheffield
S12 2ST
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)
