Job summary
The Directorate of Neurosciences forms part of the Head & Neck Group along with the E.N.T., Oral & Dental and Ophthalmology services.
The Directorate of Neurosciences is one of the busiest and most varied Directorates in the Trust and patients travel from across the region and country to be treated here. Neurosciences comprises of Neurology, Neurosurgery, Neurorehabilitation, Neuro-Psychotherapy, Neurophysiology, Stereotactic Radiosurgery and TIA/Stroke Services.
The post holder will co-ordinate administrative duties within neuromuscular outpatient clinics, Neuro Day Case Unit and Neurosciences Hot Clinics. Other duties will be to support the improvement of processes and procedures to ensure that we are delivering the best possible care to patients and a brilliant working environment for our staff.
The post-holder will be a key member of the Clinical Support Team and will need to demonstrate the ability to work collaboratively with admin & clerical staff as well as senior medical and nursing colleagues to facilitate effective, integrated clinical care.
Main duties of the job
The co-ordination of the scheduling, booking and reconciling of Neuromuscular outpatient clinics and day case treatments and administration of the MDT.
The co-ordination of the scheduling, booking and reconciling of day case activity on the Neuro Day Case Unit (NDCU)
The co-ordination of the scheduling, booking and reconciling of Neurosciences Hot Clinics
To be responsible for the effective and efficient maintenance and development of systems, procedures and mechanisms, for the delivery of a quality outpatient and day case service to the Directorate of Neurosciences through redesign and ensuring best practice standards are maintained.
To ensure that all deadlines for the submission of data, including the reconciliation of clinics, missing outcomes and month end submissions.
The post holder will be responsible for the management of all waiting lists and ensuring the data quality is of high standard.
The post holder will deliver these responsibilities in close liaison with the Assistant Service Manager.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for a period of 23 months due to the post being recruited as part of a limited term project within the Trust. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts taking into consideration the requirement for the post to be maintained as a part of the project's implementation and the timescales associated with this.
Please also note any secondment must first be agreed with your current line manager.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE standard of education including English and mathematics at grades C or above (or equivalent experience/ qualifications)
Desirable
Experience
Essential
- Experience in an office environment.
- Demonstrable leadership experience.
- Administration experience.
- Demonstrable track record achieving deadlines and targets.
- Comprehensive understanding of procedures and policies for using and maintaining databases.
- Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers.
- Experience communicating directly with service users/customers, both face-to-face and over the 'phone.
- An awareness of the challenges currently facing the NHS.
Desirable
- Experience working for the NHS.
- Knowledge of the Directorate.
- Experience planning healthcare services.
- Demonstrable track record working with healthcare targets, especially the 18-week RTTP.
- Experience using Lorenzo/Milleniuem or a similar patient administration system.
- Evidence of developing and maintaining effective working relationships with healthcare professionals, medical and administrative staff.
- Familiarity with out-patient and in-patient ward areas.
- Previous supervisory experience.
- Experience of training others.
- Experience using databases to manage information as well as share and analyse data.
- Supervisory/management training
Skills
Essential
- Demonstrable leadership qualities.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask
- Ability to prioritise one's own workload and that of others.
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages.
- Flexible approach to work.
- A positive, polite and professional attitude to meet service needs.
- Working knowledge of confidentiality, related legislation and codes of practice.
Desirable
- Knowledge of STH waiting list policies including out-patient and in-patient targets.
- Awareness of STH Trust policies and procedures.
- An understanding of clinical governance.
Other Factors
Essential
- Willingness and ability to travel to other hospital sites when required.
Person Specification
Qualifications
Essential
- GCSE standard of education including English and mathematics at grades C or above (or equivalent experience/ qualifications)
Desirable
Experience
Essential
- Experience in an office environment.
- Demonstrable leadership experience.
- Administration experience.
- Demonstrable track record achieving deadlines and targets.
- Comprehensive understanding of procedures and policies for using and maintaining databases.
- Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers.
- Experience communicating directly with service users/customers, both face-to-face and over the 'phone.
- An awareness of the challenges currently facing the NHS.
Desirable
- Experience working for the NHS.
- Knowledge of the Directorate.
- Experience planning healthcare services.
- Demonstrable track record working with healthcare targets, especially the 18-week RTTP.
- Experience using Lorenzo/Milleniuem or a similar patient administration system.
- Evidence of developing and maintaining effective working relationships with healthcare professionals, medical and administrative staff.
- Familiarity with out-patient and in-patient ward areas.
- Previous supervisory experience.
- Experience of training others.
- Experience using databases to manage information as well as share and analyse data.
- Supervisory/management training
Skills
Essential
- Demonstrable leadership qualities.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask
- Ability to prioritise one's own workload and that of others.
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages.
- Flexible approach to work.
- A positive, polite and professional attitude to meet service needs.
- Working knowledge of confidentiality, related legislation and codes of practice.
Desirable
- Knowledge of STH waiting list policies including out-patient and in-patient targets.
- Awareness of STH Trust policies and procedures.
- An understanding of clinical governance.
Other Factors
Essential
- Willingness and ability to travel to other hospital sites when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
