Job summary
We are seeking a dedicated and motivated Admin Coordinator to join our dynamic Integrated Community Care Directorate. This is an exciting opportunity for individuals with administration experience to support the Service within Active Recovery, to provide excellent customer care to our patients and their carer's and contribute to the continuous improvement of the Directorates' administrative service.
The ideal candidate will bring a flexible and adaptable approach to their work, as the role may involve a variety of tasks to support the smooth operation of our department. While previous experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate.
This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of services within the Integrated Community Care Directorate. If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you.
Main duties of the job
Key Duties:
Lead & Manage: Line manage admin teams, oversee staff development, and foster a collaborative environment.
Analyse & Report: Monitor service performance, generate reports, and ensure deadlines and data policies are met.
Optimise Operations: Streamline processes, manage office resources, and provide crucial administrative support.
Ensure Governance: Uphold strict confidentiality and data protection standards across all task
Liaise & Support: Act as a key contact for stakeholders and deliver high-quality service to patients and staff.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE (or equivalent experience/ qualifications) in English and Mathematics, at grade C/4 or above.
- NVQ Level 3 in Business Administration or equivalent experience.
- European Computer Driving Licence/RSA/ICR III or equivalent.
Desirable
- Processing/typing or equivalent experience/ qualifications.
Experience
Essential
- Understanding of administrative processes and procedures.
- Basic understanding of patient access policies.
- Evidence of Managing/leading people/staff.
- Experience of working with data and/or databases.
- Experience of initiating and setting up monitoring systems to record appropriate information.
Desirable
- Significant experience of working in the NHS or other large, complex organisation.
- Experience of working within a healthcare setting.
Knowledge
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
Desirable
- High level of Customer Care/Service skills demonstrated by course or experience.
- Previous experience of Patient Systems: SystmOne (area specific software).
Skills
Essential
- Experience of managing staff.
- Experience of working to and meeting multiple tight deadlines.
- Experience of proactive involvement in service development/improvement.
- Ability to motivate influence, and direct across all grades and disciplines of staff.
- Excellent communication skills, with ability to deal with staff at all levels.
- Ability to work as part of a team, and also independently on own initiative.
- Ability to prioritise own workload.
- Effective interpersonal and negotiation skills.
- Staff development skills.
- Change management skills.
- Problem solving skills.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development.
- Understanding of data protection issues and the ability to maintain confidentiality.
Person Specification
Qualifications
Essential
- GCSE (or equivalent experience/ qualifications) in English and Mathematics, at grade C/4 or above.
- NVQ Level 3 in Business Administration or equivalent experience.
- European Computer Driving Licence/RSA/ICR III or equivalent.
Desirable
- Processing/typing or equivalent experience/ qualifications.
Experience
Essential
- Understanding of administrative processes and procedures.
- Basic understanding of patient access policies.
- Evidence of Managing/leading people/staff.
- Experience of working with data and/or databases.
- Experience of initiating and setting up monitoring systems to record appropriate information.
Desirable
- Significant experience of working in the NHS or other large, complex organisation.
- Experience of working within a healthcare setting.
Knowledge
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
Desirable
- High level of Customer Care/Service skills demonstrated by course or experience.
- Previous experience of Patient Systems: SystmOne (area specific software).
Skills
Essential
- Experience of managing staff.
- Experience of working to and meeting multiple tight deadlines.
- Experience of proactive involvement in service development/improvement.
- Ability to motivate influence, and direct across all grades and disciplines of staff.
- Excellent communication skills, with ability to deal with staff at all levels.
- Ability to work as part of a team, and also independently on own initiative.
- Ability to prioritise own workload.
- Effective interpersonal and negotiation skills.
- Staff development skills.
- Change management skills.
- Problem solving skills.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development.
- Understanding of data protection issues and the ability to maintain confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
