Job summary
Sheffield Occupational Health Service is proud to be a business unit of Sheffield Teaching Hospitals (STH), one of the UK's busiest and most successful NHS foundation trusts.
We provide a comprehensive service to Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield Children's Hospital, the primary care workforce in Sheffield and Rotherham, and to the health science students in both Universities in the city, a total patient population approximately 33,000.
This is an exciting opportunity for a committed and enthusiastic member of the administration team who is passionate about the delivery of a high quality service.
The successful candidate will have significant experience in administrative duties, good customer care skills, experience of dealing with enquiries either by telephone or face to face, have NVQ level 2 or equivalent level of experience in administration and office procedures as well as good typing/keyboard skills.
The post holder is responsible for ensuring the provision of an efficient clinical support serviceincluding Reception/Contact Centre service, undertaking the administrative duties associatedwith medical and nurse clinics and maintaining the medical records filing systems.
Main duties of the job
- To ensure reception is adequately manned at all times during office hours.
- To maintain the patient filing systems.
- To receive service users/visitors at reception in a polite and courteous manner, identify theirneeds and inform appropriate members of the multidisciplinary team.
- To receive and relay all messages in the agreed format promptly and accurately.
- To input data onto dedicated OH computer systems.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent level in English, Grade C or above.
- NVQ II / equivalent qualification or combination of qualifications and experience in Administration / Office Management
Desirable
Experience
Essential
- Experience in general office duties, either in NHS or similar organisation
- Patient/Customer care skills
- Experience of dealing with telephone enquiries.
- Experience of working with electronic databases.
Special Skills/Aptitudes
Essential
- Good organisational skills
- Computer and keyboard skills.
- Good working knowledge of Microsoft Office Packages particularly Microsoft Excel
- Excellent interpersonal and oral skills
- Good written communication skills
- Ability to deal with patients details in a caring and confidential manner
- Ability to work in a multi-disciplinary team
Further Training
Essential
- Experience and knowledge of working with IT / office systems
Other Factors
Essential
- Ability to understand, demonstrate and maintain confidentiality and security in the department
- Excellent time management skills with the ability to prioritise and meet deadlines
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent level in English, Grade C or above.
- NVQ II / equivalent qualification or combination of qualifications and experience in Administration / Office Management
Desirable
Experience
Essential
- Experience in general office duties, either in NHS or similar organisation
- Patient/Customer care skills
- Experience of dealing with telephone enquiries.
- Experience of working with electronic databases.
Special Skills/Aptitudes
Essential
- Good organisational skills
- Computer and keyboard skills.
- Good working knowledge of Microsoft Office Packages particularly Microsoft Excel
- Excellent interpersonal and oral skills
- Good written communication skills
- Ability to deal with patients details in a caring and confidential manner
- Ability to work in a multi-disciplinary team
Further Training
Essential
- Experience and knowledge of working with IT / office systems
Other Factors
Essential
- Ability to understand, demonstrate and maintain confidentiality and security in the department
- Excellent time management skills with the ability to prioritise and meet deadlines
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
