Job summary
We are seeking a dedicated and motivated Operational Shift Coordinator to join our dynamic Integrated Community Care Directorate. This is an exciting opportunity for individuals with administrative experience to support the Team within Active Recovery, to provide excellent customer care to our patients and their carer's and contribute to the continuous improvement of the Directorates' administrative service.
The ideal candidate will bring aflexible and adaptable approachto their work, as the role may involve a variety of tasks to support the smooth operation of our department. Whileprevious experience in a hospital or healthcare environment is desirable, it is not essential, as full training and support will be provided to the right candidate.
This position offers the chance to work in a fast-paced and rewarding setting, where you will play a key role in ensuring the efficient delivery of services within the Integrated Community Care Directorate. If you are a proactive individual with strong organisational skills, a positive attitude, and a commitment to providing excellent administrative support, we would love to hear from you.
Main duties of the job
Key Duties:
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Analyse & Report:Monitor service performance, generate reports, and ensure deadlines and data policies are met.
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Optimise Operations:Streamline processes, manage office resources, and provide crucial administrative support.
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Ensure Governance:Uphold strict confidentiality and data protection standards across all tasks.
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Liaise & Support: Act as a key contact for stakeholders and deliver high-quality service to patients and staff.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for a period of a maximum of twelve months from the initial start date due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.
Job description
Job responsibilities
Please see attached job description and person specification for a detailed description of this roles main responsibilities.
Job description
Job responsibilities
Please see attached job description and person specification for a detailed description of this roles main responsibilities.
Person Specification
Qualifications
Essential
- GCSE level C or above in English and Maths or equivalent Qualification / Experience
- NVQ level 3 qualification or equivalent qualification/ Experience?AF
- IT qualification eg European Computer Driving Licence/RSA/ICR III or equivalent Qualification / Experience
Desirable
Attributes
Essential
- Extensive knowledge of NHS systems and processes.
- Confident in delivering change management
Experience
Essential
- Significant experience of working in the NHS or other large, complex organisation
- Evidence of Managing/leading people/staff Experience of working with data and/or databases?AF/IN
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
Skills and Knowledge
Essential
- Experience of managing staff
- Experience of working to and meeting multiple tight deadlines
- Experience of proactive involvement in service development/improvement
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.?AF/IN
- Excellent communication skills - oral and written, tact and diplomacy.
- Ability to work as part of a team, and also independently on own initiative.
- Ability to prioritise own workload
- Effective interpersonal and negotiation skills
- Staff development skills
- Change management skills
- Problem solving skills
Desirable
- Knowledge and experience of using SystmOne and Lorenzo Knowledge and experience of using ESR, PALMS and ERS
Knowledge
Essential
- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Person Specification
Qualifications
Essential
- GCSE level C or above in English and Maths or equivalent Qualification / Experience
- NVQ level 3 qualification or equivalent qualification/ Experience?AF
- IT qualification eg European Computer Driving Licence/RSA/ICR III or equivalent Qualification / Experience
Desirable
Attributes
Essential
- Extensive knowledge of NHS systems and processes.
- Confident in delivering change management
Experience
Essential
- Significant experience of working in the NHS or other large, complex organisation
- Evidence of Managing/leading people/staff Experience of working with data and/or databases?AF/IN
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
Skills and Knowledge
Essential
- Experience of managing staff
- Experience of working to and meeting multiple tight deadlines
- Experience of proactive involvement in service development/improvement
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.?AF/IN
- Excellent communication skills - oral and written, tact and diplomacy.
- Ability to work as part of a team, and also independently on own initiative.
- Ability to prioritise own workload
- Effective interpersonal and negotiation skills
- Staff development skills
- Change management skills
- Problem solving skills
Desirable
- Knowledge and experience of using SystmOne and Lorenzo Knowledge and experience of using ESR, PALMS and ERS
Knowledge
Essential
- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
