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Sheffield Teaching Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 28 July 2025

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Job summary

The Sheffield Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to a city-wide service.

The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.

Main duties of the job

  • Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures
  • Liaise with colleagues to ensure full utilisation of all available screening and outpatient appointments.
  • Provide administrative support to clinical staff ensure targeted clinics run smoothly and efficiently, including the contacting of patients, and booking of appointments.
  • Utilise the Lorenzo and Medisoft software packages to check the patients care pathway.
  • Arrange clinic cancellations and reductions, in line with Trust policy and to meet local and national targets.
  • Manage partial booking/review lists reporting potential overdue patients' appointments to the Service Coordinator.

About us

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.

Details

Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa/pro rata for part time staff

Contract

Permanent

Working pattern

Full-time

Reference number

190-0531-DIR-S

Job locations

Royal Hallamshire Hospital

Sheffield

S10 2TB


Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications

Essential

  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential

  • Experience of working within an office environment
  • Experience of working in a public facing role.

Desirable

  • Relevant experience within the NHS

Further Training

Essential

  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

Essential

  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development
Person Specification

Education and Qualifications

Essential

  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential

  • Experience of working within an office environment
  • Experience of working in a public facing role.

Desirable

  • Relevant experience within the NHS

Further Training

Essential

  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

Essential

  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Royal Hallamshire Hospital

Sheffield

S10 2TB


Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Royal Hallamshire Hospital

Sheffield

S10 2TB


Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Coordinator

Emily Rigby

emily.rigby4@nhs.net

01142713930

Details

Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa/pro rata for part time staff

Contract

Permanent

Working pattern

Full-time

Reference number

190-0531-DIR-S

Job locations

Royal Hallamshire Hospital

Sheffield

S10 2TB


Supporting documents

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