Job summary
An exciting and challenging opportunity has arisen for an enthusiastic individual to join our General Surgery Outpatient Department at the Northern General Hospital.
The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within the General Surgery team.
They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone.
They will work closely with secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients.
Main duties of the job
To ensure all referrals are dealt with properly and in a timely manner.
To be responsible for filling outpatient clinics to 100% for the coming 6 weeks.
To deal with patient telephone queries as part of our contact centre.
To prepare patient documentation for outpatient clinics.
To outcome outpatient clinics.
To work on the General Surgery outpatient reception on a rota basis.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GSCE at Grade C in English and Maths(or equivalent qualifications) or equivalent experience
Desirable
- NVQ level II in Business Administration/ Customer Service/IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable
- Relevant experience within the NHS
Further Training
Essential
- Knowledge of/ experience of using information and/or customer service systems.
- Working knowledge of Microsoft office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential
- Understanding of Data protection issues and the ability to maintain confidentiality.
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill.
- Ability to prioritise and work to strict/conflicting deadlines.
- On-going commitment to personal development.
Person Specification
Education and Qualifications
Essential
- GSCE at Grade C in English and Maths(or equivalent qualifications) or equivalent experience
Desirable
- NVQ level II in Business Administration/ Customer Service/IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable
- Relevant experience within the NHS
Further Training
Essential
- Knowledge of/ experience of using information and/or customer service systems.
- Working knowledge of Microsoft office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential
- Understanding of Data protection issues and the ability to maintain confidentiality.
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill.
- Ability to prioritise and work to strict/conflicting deadlines.
- On-going commitment to personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
