Job summary
This is an exciting opportunity to lead the Gynaecology Outpatient Clinic Reception & Clerical Team and playa central role in the development of new ways of working to ensure Patients receive the best possible outpatient experience.
The Gynaecology Outpatient Clinic hosts a range of services supporting the women of Sheffield and the wider South Yorkshire region.
We are looking for a high calibre candidate with a demonstrable understanding of how to lead and motivate a team, continuously improve service quality and act as a focal point to assist the wider multidisciplinary team to troubleshoot any problems arising on a day to day basis.
Candidates must have a combination of excellent listening and interpersonal skills, a thorough and methodical attention to detail, good problem solving skills and the ability negotiate and use judgement to make autonomous decisions.
Applicants must be educated to GCSE standard or equivalent; with a minimum of 5 GCSE's (or equivalent) one of which must be English Language (grade C or above). Applicants must demonstrate continuous development and recent supervisory experience in a customer service or general administration environment. A strong aptitude for designing and enforcing new systems and IT would be a distinct advantage.
Main duties of the job
Working in a strong multidisciplinary environment you will manage a team of around 10 staff, developing consistent andhigh quality processes and procedures that ensure the staff provide best possible service to the women and their partners who attend the Gynaecology Outpatient Clinic.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE grade C/4 or above (or equivalent) in Maths and English or equivalent experience/ qualifications.
- NVQ administration Level 3 or be able to demonstrate the equivalent level of knowledge and experience in Admin
- Training in the use of relevant information systems and IT packages to ECDL level or equivalent qualification.
Experience
Essential
- Extensive experience of working in a customer facing clerical role with the public
- Experience of providing administrative support to a multidisciplinary team
- Experience of using an Electronic Patient Record System
- Experience of supervising staff and a maintaining established standards
- Excellent computer skills including standard office packages and e-mail
- Experience of delivering 1-1 training.
- Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters
Desirable
- Experience of service improvement/developing standard operating procedures/improving working practices.
- Demonstrable experience of using, interpreting and acting up on data reports and using these to improve data quality
- Previous experience in an NHS setting
Further Training
Essential
- Conversant in use of all Microsoft Office packages particularly Word & Excel
Desirable
- Knowledge of Trust policies including Access Policy and 18-week RTT policy
Skills and Aptitudes
Essential
- Excellent organisational skills
- Ability to prioritise own workload effectively
- Ability to organise others and prioritise workload for a team without supervision
- Excellent understanding of patient confidentiality
- Efficient and effective approach to working practices incorporating Trust PROUD values
Person Specification
Qualifications
Essential
- GCSE grade C/4 or above (or equivalent) in Maths and English or equivalent experience/ qualifications.
- NVQ administration Level 3 or be able to demonstrate the equivalent level of knowledge and experience in Admin
- Training in the use of relevant information systems and IT packages to ECDL level or equivalent qualification.
Experience
Essential
- Extensive experience of working in a customer facing clerical role with the public
- Experience of providing administrative support to a multidisciplinary team
- Experience of using an Electronic Patient Record System
- Experience of supervising staff and a maintaining established standards
- Excellent computer skills including standard office packages and e-mail
- Experience of delivering 1-1 training.
- Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters
Desirable
- Experience of service improvement/developing standard operating procedures/improving working practices.
- Demonstrable experience of using, interpreting and acting up on data reports and using these to improve data quality
- Previous experience in an NHS setting
Further Training
Essential
- Conversant in use of all Microsoft Office packages particularly Word & Excel
Desirable
- Knowledge of Trust policies including Access Policy and 18-week RTT policy
Skills and Aptitudes
Essential
- Excellent organisational skills
- Ability to prioritise own workload effectively
- Ability to organise others and prioritise workload for a team without supervision
- Excellent understanding of patient confidentiality
- Efficient and effective approach to working practices incorporating Trust PROUD values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
