Job summary
Supporting the North of England Pathology and Screening Education Centre to provide a full and comprehensive administration service for the training of the scientific workforce for NHS Cancer Screening Programmes and other related laboratory medicine and pathology network specialities.
To provide a high quality and professional administration and clerical service to the North of England Pathology & Screening Education Centre and the Management Team.
Under the guidance of the Business Manager and Training Facilitators the post holder will be required to establish and maintain a full, well-organised administrative service and be able to meet the needs of the Education Centre service users and staff.
Main duties of the job
- Act as the primary point of contact, handling telephone calls, inquiries, and resolving problems or redirecting calls as needed.
- To provide a full confidential and comprehensive administrative support to training team including training facilitators and NEPSEC staff involved in the trainings.
- Development of standard operating procedures with collaboration with Business and training analyst, and under the supervision of the business manager.
- To provide a full administrative service for Cervical Sample Taker Initial Training programs of learning, which are complex and sensitive by nature, ensuring course participants are advised appropriately in line with NHS England and UKHSA guidance in a calm, motivational, sensitive and where co-operation is required, in a persuasive manner.
- To record and raise issues in training to Business Manager or Training Centre Manager
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The NEPSEC Team is a small but dedicated team of Administrators, Business/Training Managers, and appropriate directorship. We are located off hospital trust premises in a bespoke training facility on the outskirts of Wakefield where it is central to the overall customer base, which stretches the length and breadth of the North of England.
The facilities consist of a main administration office and a number of training rooms, including the largest specialist microscopy teaching suite in England and a multi-head microscope teaching room.
There is free on-site parking adjacent to the training facilities, which resides in a business park with easy access to a gym, hotels, and a new Costa and Greggs drive-thru. The facility is located just off the M1 motorway corridor and within easy reach of Ossett Town and Wakefield City Centre.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education & Qualifications
Essential
- GCSE C/4 or above including Mathematics and English
- Level 4 qualifications e.g. NVQ, HNC, BTEC, Apprentiship or Foundation Level Degree or significant demonstrable and relevant experience
Desirable
- OCR or RCA III typing or equivalent word processing skills or proven skills to the equivalent standard
- NVQ in Business & Administrator or demonstrable experience at that level
Experience
Essential
- Experience in a range of office support processes, supporting senior technical and/or educational management staff
- Experience with IT presentation systems and associated software
- Experience of general office duties, including taking minutes
- Experience in operating under and following SOPs
- Demonstrable leadership qualities
Desirable
- Experience in creating and editing SOPs within own areas of competence
- Experience of processing and managing financial payments
- Previous experience working in the NHS or another health related or social care provider
Skills and Knowledge
Essential
- Excellent verbal and written communications skills, including effective telephone communication
- Excellent working knowledge of MS-Office packages to include Word, Excel, Outlook and Teams
- Customer Services training or demonstrable experience
- Able to work well under pressure and meet deadlines
- Ability to work effectively with minimal direct supervision
- Willing to participate in Annual Review
Desirable
- Able to set up, use and troubleshoot video calling/conferencing systems or equipment
Personal Qualities
Essential
- Excellent organisational skills and office management
- Committed to personal and professional development and completion of mandatory and job specific requirements
- Willingness to work flexibly and remotely from the workplace or alone from within the workplace
Person Specification
Education & Qualifications
Essential
- GCSE C/4 or above including Mathematics and English
- Level 4 qualifications e.g. NVQ, HNC, BTEC, Apprentiship or Foundation Level Degree or significant demonstrable and relevant experience
Desirable
- OCR or RCA III typing or equivalent word processing skills or proven skills to the equivalent standard
- NVQ in Business & Administrator or demonstrable experience at that level
Experience
Essential
- Experience in a range of office support processes, supporting senior technical and/or educational management staff
- Experience with IT presentation systems and associated software
- Experience of general office duties, including taking minutes
- Experience in operating under and following SOPs
- Demonstrable leadership qualities
Desirable
- Experience in creating and editing SOPs within own areas of competence
- Experience of processing and managing financial payments
- Previous experience working in the NHS or another health related or social care provider
Skills and Knowledge
Essential
- Excellent verbal and written communications skills, including effective telephone communication
- Excellent working knowledge of MS-Office packages to include Word, Excel, Outlook and Teams
- Customer Services training or demonstrable experience
- Able to work well under pressure and meet deadlines
- Ability to work effectively with minimal direct supervision
- Willing to participate in Annual Review
Desirable
- Able to set up, use and troubleshoot video calling/conferencing systems or equipment
Personal Qualities
Essential
- Excellent organisational skills and office management
- Committed to personal and professional development and completion of mandatory and job specific requirements
- Willingness to work flexibly and remotely from the workplace or alone from within the workplace
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
NEPSEC, Unit 3 Wakefield Office Village
3 Fryers Way
Wakefield
WF5 9TJ
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)
