Administrative Officer

Job summary

To provide a high quality confidential service within the Single Point Access (SPA) team and GP Collaborative team to deliver an excellent, quality service for patients, referrers and clinicians using the service.

To provide administrative support to the Patient Choice Advisor's and clinicians within the relevant services. To assist in delivering an efficient and quality service.

Undertake accurate recording / inputting and amending of data within Trust Information systems. Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effect communication. This may require the use of multiple communication methods, such as email and telephone.

Work collaboratively with the wider departmental team to ensure a consistent and effective patient first service.

Actively use initiative within the role but seek guidance when required and appropriate.

Assist and support in the development and improvement of the serviceComplete all mandatory training required by the Trust and actively participate in personal development.

Assist and support in the development and training of new members.Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.

Main duties of the job

To provide efficient and effective administrative and clerical support to the PCA's, clinicians and patients.

To receive all incoming telephone calls from patients and clinicians in a confident, efficient and confidential manner.

To answer the telephone promptly in a courteous manner at all times taking clear and accurate messages.

Able to receive & process tasks quality referrals from health care professionals and patients.

To receive and distribute all incoming mail.

To ensure all outgoing mail is collected from all staff and it is processed on a daily basis.

To provide administration support for all staff, including photocopying and up to date filing.

To undertake general admin duties including registration of referrals onto the TPP system, scanning and data entry.

To support the triage clinicians ensuring patient demographics are completed on all patient referrals in a legible and concise manner.

To fully comply with the Sheffield Teaching Hospitals policies, procedures and guidelines on confidentiality and codes of conduct.

To support and provide cover for colleagues, 7 days a week 24/7.To undertake all duties relevant to the post.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Adhere to all Trust and Departmental Policies and procedures.

To achieve and maintain high standards and effective working relationships with all service providers and organisations ensuring a patient first service.

To promote the reputation of the SPA, GP Collaborative and the Sheffield Teaching Hospitals as a caring and helpful organisation.