Job summary
An exciting opportunity has arisen within the GRaDE Care Group to provide the Operations Director with a professional, comprehensive, and efficient personal assistant service that promotes excellence to both internal and external stakeholders.
This full-time role is based at the Northern General Hospital; however, requests for flexible working arrangements will be considered to support a healthy work-life balance.
Main duties of the job
As the Personal Assistant, you will require excellent communication and organisational skills to manage and prioritise the Operations Director's workload effectively, ensuring their time is optimally utilised in alignment with the Trust's priorities. You will build a close working relationship with the Operations Director and act as a key liaison with Clinical and Executive management teams across the organisation.
In addition to providing high-level PA support, the role offers involvement in a wide range of administrative tasks and projects. This variety is designed to provide you with a dynamic work experience and opportunities for personal and professional development.
This is a high-profile and pivotal role within the service, and we invite applications from confident, organised individuals with previous PA experience in either the health sector or a corporate office environment. The ideal candidate will be self-motivated, determined, and committed to public service and enhancing patient experience.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The GRaDE (Gastroenterology, Respiratory and Diabetes Endocrine) Care Group is comprised of 3 Clinical Directorates and Childcare Services:
- Diabetes and Endocrinology
- Gastroenterology and Hepatology
- Respiratory Medicine
- Childcare Services
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSE level (or equivalent) at grade C/4 or above in English and Maths or equivalent experience / qualifications
- OCR III word processing or or equivalent qualifications
- Excel
- Diploma in Business Administration (level 4), or, experience in business administration that would equate to level 4, or, NVQ3 qualification plus other short courses (e.g. ILM3, ECDL)'
Experience
Essential
- Relevant PA or secretarial experience
- Experience of working with multidisciplinary teams
- Knowledge and understanding of clerical procedures within a large organisation
- Experience of Microsoft office packages, especially Word, Excel including Pivot tables and PowerPoint
- Experience of audio typing and real time minute taking
- Experience of implementing and managing processes for filtering and prioritising large volumes of email traffic for multiple staff members
Desirable
- Experience of staff management
- Experience of providing PA experience to senior managers within the NHS
- Knowledge of ESR and PALMS
Skills and Knowledge
Essential
- Ability to work independently with minimal supervision
- Knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedures
- Excellent organisational skills
- Good verbal communication skills
- Good written communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines
- Ability to deal effectively with conflict and to minimise its escalation
- Competent to interpret numerical information
- Ability to keep accurate and appropriate staff records
- Maintain the highest standards of confidentiality
Desirable
- Ability to produce brief reports including numerical information
- Knowledge of medical terminology
Personal Qualities
Essential
- Ability to work as part of a team
- Ability to provide guidance and support
- Ability to solve problems
Person Specification
Education and Qualifications
Essential
- GCSE level (or equivalent) at grade C/4 or above in English and Maths or equivalent experience / qualifications
- OCR III word processing or or equivalent qualifications
- Excel
- Diploma in Business Administration (level 4), or, experience in business administration that would equate to level 4, or, NVQ3 qualification plus other short courses (e.g. ILM3, ECDL)'
Experience
Essential
- Relevant PA or secretarial experience
- Experience of working with multidisciplinary teams
- Knowledge and understanding of clerical procedures within a large organisation
- Experience of Microsoft office packages, especially Word, Excel including Pivot tables and PowerPoint
- Experience of audio typing and real time minute taking
- Experience of implementing and managing processes for filtering and prioritising large volumes of email traffic for multiple staff members
Desirable
- Experience of staff management
- Experience of providing PA experience to senior managers within the NHS
- Knowledge of ESR and PALMS
Skills and Knowledge
Essential
- Ability to work independently with minimal supervision
- Knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with nonroutine issues such as problem solving for an area of work or developing alternative or additional procedures
- Excellent organisational skills
- Good verbal communication skills
- Good written communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines
- Ability to deal effectively with conflict and to minimise its escalation
- Competent to interpret numerical information
- Ability to keep accurate and appropriate staff records
- Maintain the highest standards of confidentiality
Desirable
- Ability to produce brief reports including numerical information
- Knowledge of medical terminology
Personal Qualities
Essential
- Ability to work as part of a team
- Ability to provide guidance and support
- Ability to solve problems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
