Job summary
The Service Coordinator will work with our administrative service teams, and our clinical service teams in partnership with our Clinical Leads. To work well with our teams, you will need to be passionate about improving patient care and making our services a brilliant place to work for our people.
To co-ordinate administrative services in support of clinical service teams and assist the clinical service teams in the delivery of performance metrics. The post holder will support the continual improvement of hospital services to ensure the best possible care for the patients we provide services to and ensure a brilliant place to work for our team members.
The successful candidate will be supported to develop their experience, skills and knowledge in a friendly and empowering environment so that they are able to perform to a high standard in this role and also prepare for further career progression at the right time.
The post holder will also be supported to maintain a healthy balance between their personal life and their career, and access flexible working arrangements which are suitable to the needs of our services.
Main duties of the job
Provide direct line management alongside the Therapeutics & Palliative Care (TPC) Operational Manager for administrative staff.
Ensure the day-to-day workflow of the TPC admin teams is achieved, working with administration teams including PA's, secretarial support and admin staff including team leaders.
In conjunction with the TPC Operational Manager develop, implement and monitor good working practices and protocols ensuring the provision of a high quality service.
Ensure the TPC admin rota's are completed effectively and services are adequately covered during core working hours, escalating any issues that cannot be resolved to the Operational Manager.
To ensure that all admin and clerical staff are aware of all contractual targets and that they understand the role they play in the delivery of these targets.
To develop and maintain effective working relationships with administrative, nursing, clinical and management teams.
Work independently and be responsible for managing own workload
Ensure compliance of own and staff's mandatory training targets in line with trust policy.
Ensure that admin staff are appropriately trained to respond to the calls they receive.
Identify skill and knowledge base requirements and ensure individual training needs are addressed for all staff.
Participate in the recruitment of new staff and take an active role in staff induction, including organising training.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- 5 GCSEs including Mathematics and English (Grade C/4 or above) or equivalent experience
- Knowledge of the full range of administrative policies and procedures, acquired through training and relevant experience
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development.
Further Training
Essential
- Evidence of continuous professional development job-relevant training
Desirable
- Staff management training
- Change management training
Experience
Essential
- Staff management and supervisory experience
- Working in an NHS Hospital or other large organisation
- Evidence of developing and maintaining effective working relationships with a variety of professionals ("the MDT") and service users/customers
- Demonstrable track record working with healthcare targets such as the 18-week RTTP
- An awareness of the challenges currently facing the NHS
Desirable
- Demonstrable leadership qualities and line management experience.
- Experience investigating incidents reported on the Datix on-line system
- Ability to manage staff to organisational policies.
- Experience of contributing to service improvement projects
Special Skills/Aptitudes
Essential
- Awareness of STH Trust policies and procedures
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask.
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.
- Ability to prioritise one's own workload and that of others.
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Working knowledge of confidentiality, related legislation, and codes of practice.
- Ability to work independently with minimal supervision.
- Ability to work fast and efficient.
- Ability to work as part of a team.
- Ability to be flexible and sensitive and able to cope with the changing needs of the role.
- Good verbal communication skills.
- Good written communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines.
- Ability to deal effectively with conflict and to minimise its escalation.
- Ability to solve problems.
- Competent to interpret numerical information.
- Ability to keep accurate and appropriate staff records.
Desirable
- Ability to produce brief reports including numerical information.
- Knowledge of medical terminology
- An understanding of clinical governance, including risk assessments and incident investigation and resolution.
- Knowledge and experience of using Lorenzo and SystmOne
- Knowledge and experience of using ESR, PALMS and ERS
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
Other Factors
Essential
- Being able to travel between NGH, RHH and Community bases.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- 5 GCSEs including Mathematics and English (Grade C/4 or above) or equivalent experience
- Knowledge of the full range of administrative policies and procedures, acquired through training and relevant experience
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development.
Further Training
Essential
- Evidence of continuous professional development job-relevant training
Desirable
- Staff management training
- Change management training
Experience
Essential
- Staff management and supervisory experience
- Working in an NHS Hospital or other large organisation
- Evidence of developing and maintaining effective working relationships with a variety of professionals ("the MDT") and service users/customers
- Demonstrable track record working with healthcare targets such as the 18-week RTTP
- An awareness of the challenges currently facing the NHS
Desirable
- Demonstrable leadership qualities and line management experience.
- Experience investigating incidents reported on the Datix on-line system
- Ability to manage staff to organisational policies.
- Experience of contributing to service improvement projects
Special Skills/Aptitudes
Essential
- Awareness of STH Trust policies and procedures
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask.
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.
- Ability to prioritise one's own workload and that of others.
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Working knowledge of confidentiality, related legislation, and codes of practice.
- Ability to work independently with minimal supervision.
- Ability to work fast and efficient.
- Ability to work as part of a team.
- Ability to be flexible and sensitive and able to cope with the changing needs of the role.
- Good verbal communication skills.
- Good written communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines.
- Ability to deal effectively with conflict and to minimise its escalation.
- Ability to solve problems.
- Competent to interpret numerical information.
- Ability to keep accurate and appropriate staff records.
Desirable
- Ability to produce brief reports including numerical information.
- Knowledge of medical terminology
- An understanding of clinical governance, including risk assessments and incident investigation and resolution.
- Knowledge and experience of using Lorenzo and SystmOne
- Knowledge and experience of using ESR, PALMS and ERS
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
Other Factors
Essential
- Being able to travel between NGH, RHH and Community bases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
