Job summary
We have an opportunity for a Ward Clerk Team Leader within Integrated Geriatric and Stroke Medicine department. Our wards are based at The Northern General Hospital and the Royal Hallamshire Hospital. The successful candidate will be based across both sites.
This is a Full Time position, and you will be required predominantly to work Monday to Friday with shifts between the hours of 7am and 6pm.
The Ward Clerk Team Leader is an integral part of the IGSM ward team, they will supervise the ward clerk team ensuring the wards are appropriately staffed and that the team are supported to undertake a range of administrative duties to support the running of the ward, under the daily direction of the Nurse in Charge with overall line management from the IGSM Service Co-Ordinator.
You will work closely with a wide discipline of staff. The role is varied and requires a flexible approach. Ward based / knowledge is desirable with a range of administrative procedures including case note tracking.
Main duties of the job
To provide day to day leadership to the IGSM band 2 Ward Clerk team.
To be the first point of contact for Ward Clerks seeking guidance or support with daily tasks.
Implement staff rotas to meet the needs of the service, considering staffing levels, priorities, and last-minute changes/needs.
Provide Ward Clerk Cover to the base wards once Ward Clerk Team have finished for the day, and for sickness and annual leave across all IGSM wards when required.
Development of appropriate training package(s) for new starters, including delegation of training provision to experienced Ward Clerks within the team.
Ensure Ward Clerks receive regular on-to-ones, appraisals, mandatory training, and opportunity to sign off job specific competencies, as required.
Encourage a culture of staff engagement where team members feel valued and actively encourage development across the staff base.
Operate an effective communication procedure for all staff, including leading and participating in team meetings and one-to-ones.
Ensure operational procedures and standards are maintained, any issues reported to the to the Service Co-Ordinator.
Respond calmly and positively in times of conflict or uncertainty, seeking appropriate assistance to achieve resolution.
Work collaboratively and flexibly with colleagues to ensure the delivery of a quality, effective, 'Patient First' service.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Integrated Geriatric and Stroke Medicine Directorate is a large Clinical Directorate (Budget of £25 Million) that incorporates the acute Geriatric and Stroke Wards on the Northern General Hospital and Royal Hallamshire Hospital sites,
SPARC (Stroke Pathway Assessment and Rehabilitation Centre), Intermediate Care Beds in the community and the Community Stroke Service (CSS). The role of the Directorate is to provide seamless integrated care to Geriatric and Stroke patients in Sheffield. Care extends from the admission, inpatient stay, through to integrated care beds and long term follow up in the Community.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE Maths and English grade C/4 (or equivalent qualification) or recognised equivalent or equivalent experience.
- NVQ level 3 or equivalent in business administration or demonstrable experience
Desirable
- IT qualification/ECDL
- Short course or demonstrable experience in staff supervision
Experience
Essential
- Previous Ward Clerk Experience within the NHS or other health care setting.
- Experience of training and developing others
Desirable
- Experience of planning, allocating and prioritising a team's workload
Skills and Knowledge
Essential
- Proficient in the use of Microsoft Office Products including Word, Excel and Outlook
- Excellent communication and interpersonal skills
- Ability to communicate with staff at all levels in an appropriate manner.
- Excellent organisation /prioritisation skills
Desirable
- Knowledge of Lorenzo and the e-whiteboard
Personal Qualities
Essential
- Ability to use own initiative
- Ability to work as part of a team
- Ability to discuss sensitive issues and demonstrate empathy with staff.
- Willingness to learn and adapt to changes
- Interest in self-development and actively encouraging the training and development of others
- Willingness to contribute to continuous service improvement
- Willingness to work flexibly to meet the needs of the service.
Desirable
- Awareness of Trust policies and procedures
Person Specification
Qualifications
Essential
- GCSE Maths and English grade C/4 (or equivalent qualification) or recognised equivalent or equivalent experience.
- NVQ level 3 or equivalent in business administration or demonstrable experience
Desirable
- IT qualification/ECDL
- Short course or demonstrable experience in staff supervision
Experience
Essential
- Previous Ward Clerk Experience within the NHS or other health care setting.
- Experience of training and developing others
Desirable
- Experience of planning, allocating and prioritising a team's workload
Skills and Knowledge
Essential
- Proficient in the use of Microsoft Office Products including Word, Excel and Outlook
- Excellent communication and interpersonal skills
- Ability to communicate with staff at all levels in an appropriate manner.
- Excellent organisation /prioritisation skills
Desirable
- Knowledge of Lorenzo and the e-whiteboard
Personal Qualities
Essential
- Ability to use own initiative
- Ability to work as part of a team
- Ability to discuss sensitive issues and demonstrate empathy with staff.
- Willingness to learn and adapt to changes
- Interest in self-development and actively encouraging the training and development of others
- Willingness to contribute to continuous service improvement
- Willingness to work flexibly to meet the needs of the service.
Desirable
- Awareness of Trust policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
