Job summary
We have an exciting opportunity for a Waiting List Coordinator to join the team, to actively assist the department in the efficient and effective management of the outpatient/inpatient waiting lists in line with both national and local standards.
Working alongside the Scheduler, you will work alongside another Waiting List Coordinator who will each look after a group of consultant's clinic/theatre lists. You will be responsible for ensuring clinic and theatre lists are fully utilised and waiting lists are well managed in order of clinical priority.
We are looking for someone with good organisational and prioritisation skills, with the ability to work under pressure and a good communicator with medical, nursing and admin colleagues who has the patient at the heart of everything they do. Someone with a good knowledge of Lorenzo, in particular how to create a new clinic, cancelling clinics due to leave and booking patients from access plans would be an advantage. Training can be provided on the surgical bookings processes if you don't already have experience in this.
You are encouraged to contact the hiring manager to find out more about the department and this role, and what the department is looking for from the ideal candidate.
Main duties of the job
- To be responsible for the administration of the department's outpatient/inpatient waiting lists, ensuring accuracy and attention to detail.
- Robustly manage a PTL against local and national waiting times as well as working to meet Dermatology Key Performance Indicators.
- Use appropriate booking processes to facilitate the admission of patients adding, removing, appointing and suspending patients to and from the outpatient/inpatient waiting lists.
- Using Lorenzo, take the lead responsibility for building new clinics and amending existing clinics to include clinic cancellations and reopening clinics in line with department capacity including liaising with consultants to provide extra clinic capacity to ensure department meets local and national targets.
- Be responsible for managing consultant and junior doctor annual leave requests ensuring any issues are escalated to the Operational Manager.
- Manage review lists for follow up patients who require further investigations or follow up ensuring that these are completed in the time specified by the medical & nursing team.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
We take pride in our staff and we value their contribution to the team. We support training and development opportunities and we have many policies and benefits to support you in balancing your personal and professional life.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
We would welcome prior contact if you would like further information on the role.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
We would welcome prior contact if you would like further information on the role.
Person Specification
Qualifications
Essential
- 4 GCSE's including Maths and English grades 9-4 /A-C or equivalent
- ECDL
- NVQ level III in Business Admin
Experience
Essential
- Experience in an acute hospital
- Experience of managing patient waiting time targets including 18 week RTT and cancer wait times
- Experience of working with Doctors and other clinical staff
- An ability to work effectively with colleagues from a range of disciplines
- Determination and resilience of meeting objectives and deadlines
Desirable
- Clear understanding of NHS clinical and operational systems
- Outline knowledge of other departments that make up Surgical Services
- Understanding of relevant Trust Policies and ability to ensure compliance
- Extensive experience of waiting list coordination
- Experience of populating and coordinating a theatre list
Further Training
Essential
- Clear understanding of patient confidentiality
Desirable
Special Skills/Aptitudes
Essential
- Accurate keyboard skills
- Excellent communication skills
- Good organisational skills
- Experience of working in a pressurised environment
- Ability to prioritise
- Ability to work as part of a team
- IT Literacy with Microsoft office packages including Excel
- Knowledge of both national and local waiting time targets
Desirable
- Reasonable standard of numeracy
- Demonstrate a tactful understanding when dealing with a variety of staff and situations
Other Factors
Essential
- Ability to remain calm under pressure.
- Professional approach
Desirable
- Experience of a busy office and working with professional staff
Person Specification
Qualifications
Essential
- 4 GCSE's including Maths and English grades 9-4 /A-C or equivalent
- ECDL
- NVQ level III in Business Admin
Experience
Essential
- Experience in an acute hospital
- Experience of managing patient waiting time targets including 18 week RTT and cancer wait times
- Experience of working with Doctors and other clinical staff
- An ability to work effectively with colleagues from a range of disciplines
- Determination and resilience of meeting objectives and deadlines
Desirable
- Clear understanding of NHS clinical and operational systems
- Outline knowledge of other departments that make up Surgical Services
- Understanding of relevant Trust Policies and ability to ensure compliance
- Extensive experience of waiting list coordination
- Experience of populating and coordinating a theatre list
Further Training
Essential
- Clear understanding of patient confidentiality
Desirable
Special Skills/Aptitudes
Essential
- Accurate keyboard skills
- Excellent communication skills
- Good organisational skills
- Experience of working in a pressurised environment
- Ability to prioritise
- Ability to work as part of a team
- IT Literacy with Microsoft office packages including Excel
- Knowledge of both national and local waiting time targets
Desirable
- Reasonable standard of numeracy
- Demonstrate a tactful understanding when dealing with a variety of staff and situations
Other Factors
Essential
- Ability to remain calm under pressure.
- Professional approach
Desirable
- Experience of a busy office and working with professional staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
