Job summary
The Domestic Services Zone Coordinator is responsible for providing operational leadership to the ward-based services Team Leaders for both Domestic and Catering services, ensuring the promotion of high-quality patient care in a complex acute setting.
The post holder will be accountable to the Assistant Facilities Manager for the respective zone and support the department in the delivery of national, regional, and local directives in an ever-changing NHS Landscape.
The post will provide effective leadership to the ward-based services Team Leaders and domestic and catering workforce, ensuring the delivery of an efficient and effective, value for money, customer focused environmental decontamination and general cleaning service and the ward-based food and hydration service to meet the needs of our patient's, visitors, and staff.
To lead on the implementation of any service developments which impact upon the operational ward-based services or general cleaning service for example and in particular the outputs of the Ward Based Services Review, National Standards of Cleanliness 2021 and the Food Services Review.
To develop and maintain excellent working relationships with key stakeholders such as the IPC team, Catering Management Team, Clinical colleagues, Estates colleagues and any external providers of services or goods.
To ensure adherence with the Trusts PROUD values.
Main duties of the job
To be responsible for the first line management of the Domestic and Food and Hydration Team Leaders, working at ward and department level within a defined area (zone).
To be proficient in the application of the National Standards of Cleanliness and the National Food Review ensuring that service levels are aligned to and meet required standards and legislation.
To be responsible for ensuring that the quality of work activities undertaken by the designated team (domestic or food and hydration) are monitored using written and IT based systems, through audit and that these are in accordance with response times and KPI's.
Constantly monitor working practices and constantly review service delivery to achieve optimum performance in order to reduce cost and improve service provision across responsibility area (zone).
To be proficient in the use of the Trusts cleanliness audit tool. Create, manage and report on cleaning audits for own area ensuring that the required number of audits are undertaken in line with the agreed frequency per period.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE grade 4/C or above or equivalent qualification/experience.
- ILM Management certification or equivalent experience.
- Food Hygiene Level 3 or equivalent experience.
- Demonstrable commitment to personal development.
- Evidence of workplace learning such as customer care / health and safety courses.
Desirable
- NHSP Leadership Academy Courses (Edward Jenner / Mary Seacole).
Knowledge & Experience
Essential
- Extensive staff management experience in a large organisation.
- An understanding of financial management including budgets and expenditure.
- Experience in staff management and supervisor, incorporating recruitment and selection of staff/management of sickness absence and HR matters in line with policies and procedures.
- IT Literate, knowledge and experience of using bespoke software packages and MS Office packages..
- Ability to prioritise and meet tight deadlines.
- Experience of working with and building effective working relationships with staff of all disciplines.
- Experience of producing staff appraisals/development plans.
Further Training
Essential
- In-depth knowledge of domestic and catering services within the NHS.
- Evidence of keeping up to date with (NHS) domestic and catering services legislation and best practice.
Special Skills/Aptitudes
Essential
- Excellent communication skills.
- Demonstrable leadership and communication skills.
- Excellent negotiating skills.
- Ability to work as part of a team.
- Good inter-personal skills, self-motivated and able to work on own initiative.
Other Factors
Essential
- Flexible and able to cover a variety of shifts as required.
Person Specification
Qualifications
Essential
- Educated to GCSE grade 4/C or above or equivalent qualification/experience.
- ILM Management certification or equivalent experience.
- Food Hygiene Level 3 or equivalent experience.
- Demonstrable commitment to personal development.
- Evidence of workplace learning such as customer care / health and safety courses.
Desirable
- NHSP Leadership Academy Courses (Edward Jenner / Mary Seacole).
Knowledge & Experience
Essential
- Extensive staff management experience in a large organisation.
- An understanding of financial management including budgets and expenditure.
- Experience in staff management and supervisor, incorporating recruitment and selection of staff/management of sickness absence and HR matters in line with policies and procedures.
- IT Literate, knowledge and experience of using bespoke software packages and MS Office packages..
- Ability to prioritise and meet tight deadlines.
- Experience of working with and building effective working relationships with staff of all disciplines.
- Experience of producing staff appraisals/development plans.
Further Training
Essential
- In-depth knowledge of domestic and catering services within the NHS.
- Evidence of keeping up to date with (NHS) domestic and catering services legislation and best practice.
Special Skills/Aptitudes
Essential
- Excellent communication skills.
- Demonstrable leadership and communication skills.
- Excellent negotiating skills.
- Ability to work as part of a team.
- Good inter-personal skills, self-motivated and able to work on own initiative.
Other Factors
Essential
- Flexible and able to cover a variety of shifts as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
