Job summary
An exciting opportunity has arose to join Specialised Cancer Services, at Weston Park Hospital, as the Outpatient Booking Service Coordinator.
The post holder will work alongside their team, and with the support of the Deputy Operations manager, to deliver a patient focused booking service. The Booking Team lie at the heart of the treatment pathway arranging new, in treatment and long term follow up appointments. This fast-paced patient focussed role is delivered primarily through telephone contact, and is key to ensuring patients receive time sensitive treatment on time.
The Weston Park Cancer Centre is the leading Cancer Centre in the Northeast of England, with its clinicians' providing a non-surgical oncology service to the populations of Barnsley, Chesterfield, Doncaster, Rotherham and Sheffield. As well as patients from further afield.
The admin and clerical service within Weston Park is currently undergoing a cycle of improvement meaning you can also contribute to innovations underway and bring your ideas to the creative improvement space.
Main duties of the job
- To co-ordinate administrative services in support of clinical service teams
- Assist the clinical service teams in the delivery of performance metrics
- To support the continual improvement of hospital services to ensure the best possible care for the patients we provide services to
- Ensure a brilliant place to work for our team members
- Ensure access plans are well managed
- Ensure clinic utilisation is optimised
- Manage capacity and demand of clinics, and escalate any concerns
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Knowledge of the full range of administrative policies and procedures, acquired through training and relevant experience to degree level or equivalent
- OCRIII word processing or equivalent
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development.
Experience
Essential
- Relevant experience working within health services in either a secretarial or clerical capacity
- Experience of working with clinical teams
- Knowledge and understanding of clerical and secretarial procedures used within the NHS
- Experience of staff management
Desirable
- Experience of chairing team meetings
- Experience of using Trust information systems
- Experience of managing a waitlist
- Experience of staff management
Special Skills/Aptitudes
Essential
- Ability to lead a team and provide/monitor ongoing workload
- Ability to provide guidance and support in a line management capacity
- Knowledge of medical terminology
- Excellent organisational skills
- Effective written and verbal communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines
- Ability to deal effectively with conflict and to minimise its escalation
- Ability to solve problems
- Competent to interpret basic numerical information
- Ability to keep accurate and appropriate staff records
- Ability to use Microsoft Office packages, including Word & Excel
Desirable
- Ability to produce brief reports including numerical information
Other factors
Essential
- Commitment to patient-centred services
- Attention to detail
Person Specification
Qualifications
Essential
- Knowledge of the full range of administrative policies and procedures, acquired through training and relevant experience to degree level or equivalent
- OCRIII word processing or equivalent
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development.
Experience
Essential
- Relevant experience working within health services in either a secretarial or clerical capacity
- Experience of working with clinical teams
- Knowledge and understanding of clerical and secretarial procedures used within the NHS
- Experience of staff management
Desirable
- Experience of chairing team meetings
- Experience of using Trust information systems
- Experience of managing a waitlist
- Experience of staff management
Special Skills/Aptitudes
Essential
- Ability to lead a team and provide/monitor ongoing workload
- Ability to provide guidance and support in a line management capacity
- Knowledge of medical terminology
- Excellent organisational skills
- Effective written and verbal communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines
- Ability to deal effectively with conflict and to minimise its escalation
- Ability to solve problems
- Competent to interpret basic numerical information
- Ability to keep accurate and appropriate staff records
- Ability to use Microsoft Office packages, including Word & Excel
Desirable
- Ability to produce brief reports including numerical information
Other factors
Essential
- Commitment to patient-centred services
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
