Job summary
A vacancy has arisen for an enthusiastic person to join our multi-disciplinary team of Technical Staff working within Hearing Services; we are a busy Outpatient Department providing a comprehensive diagnostic and rehabilitation service to the deaf and hard of hearing.
The successful candidate will be working with, and providing support to our patients, relatives and carers in the form of rehabilitation advice and hearing aid maintenance. You will need to be educated to GCSE level (or equivalent) at grade C or above in English and Math's, have previous experience of working with the general public.
Main duties of the job
JOB PURPOSE
To assist the audiologists in the performance of their duties. To perform a wide range of routine tasks including hearing aid repairs and fine-tuning of digital hearing aids, patient preparation, adjustments of ear moulds, routine equipment maintenance, stock control and administrative duties. To provide first line counselling to patients and carers.
FULL TRAINING WILL BE PROVIDED
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Minimum 2 GCSEs, to include English Language & Mathematics (C grade or above) or equivalent qualifications/experience.
- IT qualifications/experience (preferably Microsoft Office)
Desirable
Experience
Essential
- Experience of working with General Public or relevant experience within a clinical directorate in the NHS (or related healthcare environment)
- Confidence in communicating directly with patients, carers & relatives over the telephone and dealing with colleagues of all disciplines and levels.
- Experience of working in a methodical manner and autonomously.
Desirable
- Has experience with the deaf and hard of hearing in a professional or social environment.
- Basic knowledge of hearing aids.
- Has experience of working within an NHS setting.
- Evidence of good organisation and communication skills.
Further Training
Desirable
- Undertaken deaf awareness training.
- Knowledge of Lorenzo, and other Trust IT systems and/or a willingness to undertake further training.
Special Skills/Aptitudes
Essential
- Good written & verbal communication skills
- Demonstrate a clear understanding for the need to maintain patient confidentiality and data handling including knowledge of confidentiality related legislation and codes of practice.
- Ability to prioritise own workload and that of others, to solve problems and respond to issues as they arise.
- Ability to provide information to patients and significant others in a caring and professional manner.
Person Specification
Qualifications
Essential
- Minimum 2 GCSEs, to include English Language & Mathematics (C grade or above) or equivalent qualifications/experience.
- IT qualifications/experience (preferably Microsoft Office)
Desirable
Experience
Essential
- Experience of working with General Public or relevant experience within a clinical directorate in the NHS (or related healthcare environment)
- Confidence in communicating directly with patients, carers & relatives over the telephone and dealing with colleagues of all disciplines and levels.
- Experience of working in a methodical manner and autonomously.
Desirable
- Has experience with the deaf and hard of hearing in a professional or social environment.
- Basic knowledge of hearing aids.
- Has experience of working within an NHS setting.
- Evidence of good organisation and communication skills.
Further Training
Desirable
- Undertaken deaf awareness training.
- Knowledge of Lorenzo, and other Trust IT systems and/or a willingness to undertake further training.
Special Skills/Aptitudes
Essential
- Good written & verbal communication skills
- Demonstrate a clear understanding for the need to maintain patient confidentiality and data handling including knowledge of confidentiality related legislation and codes of practice.
- Ability to prioritise own workload and that of others, to solve problems and respond to issues as they arise.
- Ability to provide information to patients and significant others in a caring and professional manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
