Job summary
Due to internal progression within our department, we are looking to recruit an additional team member to join our Scheduling and Allocation Team of the Community Intermediate Care Service (CICS).
The role of a Planner is part of the administration function to support the Advanced Clinical Support Worker (ACSW) in the allocation of visits. Working alongside other administrative assistants, in an office setting, you will ensure the visits are planned effectively using an electronic system, enabling the ACSWs to deliver a high standard of care to the patients.
Main duties of the job
We are looking for an individual who is highly motivated, logical in their approach to problem solving, has a keen eye for detail and can prioritise their workload in a fast paced, reactive, and unique setting.
You will have experience of working within an office environment or a health care setting and be competent in IT related tasks and systems, including the Microsoft package, as well as basic administrative tasks.
It is desirable to have experience of scheduling work within a team, however, this is not essential as full training will be provided.
This role is highly responsive to changing demands for care, therefore, you need to be flexible and proactive to meet this demand.
You will be expected to cover shifts on a full-time basis, 365 days a year including weekends and bank holidays.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Active Recovery CICS support patients by providing care and clinical support at home to avoid hospital admission or facilitate discharge from hospital. It is a citywide service made up of a multi-disciplinary team; consisting of Nurses, Physiotherapists, Occupational Therapists, other specialist therapists, Pharmacists, Advanced Clinical Support Workers, Admin support and Managers.
The service operates from 6am to 12am, 7 days per week, including all Bank Holidays.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- NVQ Level 3 Business Administration or equivalent autonomous work experience
- GCSE (or equivalent) in English and Mathematics, at grade 4/C or above
Experience
Essential
- Demonstrable experience in an office environment
Desirable
- Experience of working in the NHS, Care Setting or similar organisation
further training
Essential
- Microsoft Office skills at intermediate level - Word, Excel, Outlook & Database e.g. demonstrated by short courses.
- High level of Customer Care/Service skills demonstrated by course or experience
Desirable
- Experience of Patient Health Record Systems such as SystmOne or Lorenzo
Special skills
Essential
- Effective organisational skills with the ability to prioritise a varied workload
- Effective interpersonal, oral and written communication, and numerical skills
- Able to maintain accurate written records & statistics
- Able to communicate with professionals, across a range of agencies and services, in a professional and confident manner
- Able to work as a team member
- To be self-motivated and to work on own initiative
- Able to understand, demonstrate and maintain confidentiality and security within the team
- Able to work under pressure
Desirable
- Knowledge of NHS services
Person Specification
Qualifications
Essential
- NVQ Level 3 Business Administration or equivalent autonomous work experience
- GCSE (or equivalent) in English and Mathematics, at grade 4/C or above
Experience
Essential
- Demonstrable experience in an office environment
Desirable
- Experience of working in the NHS, Care Setting or similar organisation
further training
Essential
- Microsoft Office skills at intermediate level - Word, Excel, Outlook & Database e.g. demonstrated by short courses.
- High level of Customer Care/Service skills demonstrated by course or experience
Desirable
- Experience of Patient Health Record Systems such as SystmOne or Lorenzo
Special skills
Essential
- Effective organisational skills with the ability to prioritise a varied workload
- Effective interpersonal, oral and written communication, and numerical skills
- Able to maintain accurate written records & statistics
- Able to communicate with professionals, across a range of agencies and services, in a professional and confident manner
- Able to work as a team member
- To be self-motivated and to work on own initiative
- Able to understand, demonstrate and maintain confidentiality and security within the team
- Able to work under pressure
Desirable
- Knowledge of NHS services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
