Job summary
This is an exciting opportunity to work at the heart of the Weston Park Cancer Centre, overseeing the booking of non-surgical oncology outpatient appointments for a range of Tumour Sites.
The successful candidate will be responsible for a booking team who cover several tumour sites within Specialised Cancer Services. You will train and support your team to work in partnership with clinical and secretarial teams to provide a joined up service for patients.
Main duties of the job
The role will involve monitoring demand, planning the full utilisation of clinic capacity and escalating short falls in capacity. You will ensure your team always maintains a high level of data quality and accuracy. Furthermore, you will ensure a single point of contact for all appointment queries is always available for patients and continually look for opportunities improve the quality of the booking service and patient experience.
You will support the implementation of new technology, such as the planned new EPR and patient apps and ensure they optimise the patient experience where they can, but do not provide any barriers to service access.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Weston Park Cancer Centre is the leading Cancer Centre in the Northeast of England, with its clinicians' providing a non-surgical oncology services to the populations of Barnsley, Chesterfield, Doncaster, Rotherham and Sheffield. As well as patients from further afield.
The growth in cancer diagnosis, combined with medical advances increasing the length of time people are living with and beyond cancer, means demands for services are growing. The Booking Team, lie at the heart of the treatment pathway arranging new, in treatment and long term follow up appointments.
A patient focussed role delivered primarily through telephone contact, the team work in a fast paced environment where planning is key to ensure patients receive time sensitive treatment on time.
The admin and clerical service at Weston Park is currently undergoing a cycle of improvement meaning as well as leading a service that supports patients at their most vulnerable, you can also contribute to innovations underway and bring your ideas and innovations to the creative improvement space.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSE Maths and English grade C/4 (or equivalent) or equivalent experience
- NVQ L3 in Administration / Customer Service or Team Leading, or equivalent qualification or demonstrable experience
Desirable
Experience
Essential
- Experience of working in an operational service providing customer service to internal or external business partners and the public.
- Experience of leading, motivating and monitoring the performance of a team
- Experience of planning, allocating and prioritising a team's workload
- Experience of working in partnership with other teams and departments.
- Experience of meeting objectives to deadlines personally and through a team
- Experience of providing 1 to 1 training.
- Experienced if acting as a super user of an IT system.
Skills and Knowledge
Essential
- Knowledge of scheduling or timetabling processes
- Exceptional Interpersonal and customer care skills
- Excellent planning skills and the ability to organise and prioritise own workload and that of a team
- Excellent verbal and written communication skills to ensure patients staff are always well informed.
- Excellent ICT skills and an interest in adopting new technology to improve the patient experience technology
Desirable
- Knowledge of NHS Booking procedures
- Knowledge of Cancer Pathways
Person Specification
Education and Qualifications
Essential
- GCSE Maths and English grade C/4 (or equivalent) or equivalent experience
- NVQ L3 in Administration / Customer Service or Team Leading, or equivalent qualification or demonstrable experience
Desirable
Experience
Essential
- Experience of working in an operational service providing customer service to internal or external business partners and the public.
- Experience of leading, motivating and monitoring the performance of a team
- Experience of planning, allocating and prioritising a team's workload
- Experience of working in partnership with other teams and departments.
- Experience of meeting objectives to deadlines personally and through a team
- Experience of providing 1 to 1 training.
- Experienced if acting as a super user of an IT system.
Skills and Knowledge
Essential
- Knowledge of scheduling or timetabling processes
- Exceptional Interpersonal and customer care skills
- Excellent planning skills and the ability to organise and prioritise own workload and that of a team
- Excellent verbal and written communication skills to ensure patients staff are always well informed.
- Excellent ICT skills and an interest in adopting new technology to improve the patient experience technology
Desirable
- Knowledge of NHS Booking procedures
- Knowledge of Cancer Pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
