Job summary
The post holder will work as part of the Laboratory Medicine Core IT team mainly providing technical support to service users around the setup and maintenance of site to site Labgnostic (formerly NPEx supplied by X-Labs) connections, working to standard operating procedures.
Many of the pathology reports we issue are for service users outside of Sheffield Teaching Hospitals. These reports are often returned to the user by email or post for manual entry. Our goal is to utilise the Labgnostic system in order to improve our service to users and to positively impact overall patient outcomes.
Although not the main focus of this role, the post holder may be asked to assist in:
o Incident management for Directorate IT systems.o The maintenance of Laboratory Medicine IT and data transfer systems, both for in-housedeveloped software and externally procured software.o Support for Directorate IT projectso First line support to external users related to connectivity and access to Laboratory results, bothwithin the Trust and to external customers.o Enabling, promoting and supporting the effective use of data, information, knowledge and technology to support and improve health and health care delivery.
The STH Pathology Service relies on IM&T to support its operational needs.
Main duties of the job
Working to defined Standard Operating Procedures the post holder will setup, maintain, reconfigure and troubleshoot Labgnostic connections between STH and its service users. They will have a good understanding of the Labgnostic UI. They will be involved in the configuration of tests, shipping manifest configuration, user management and troubleshooting any issues that might arise, assisting the end users to resolve problems in a timely manner.
On occasion the post holder may be asked to provide general front line IT support on a day-to-day basis for laboratory staff encompassing all platforms and systems, investigating issues, documenting and liaising with both directorate staff, IT department and external suppliers.
To enable, promote and support the effective use of data, information, knowledge and technology to support and improve health and health care delivery.
This vacancy is advertised on a fixed term contract basis for the maximum period of 29 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
About us
Sheffield Teaching Hospital NHS Foundation Trust operates with a budget of £1.2 bn, has a workforce of over 18,000 employees, covers 5 hospital sites, provides care from over 40 community settings and has an excellent reputation for research.
As an organisation we value and respect our staff and the community we serve. We provide excellent staff benefits, this includes commitment to professional development but also many initiatives to support employees in balancing their personal and professional lives.
The role can support hybrid working and the Trust considers all flexible working requests in line with the needs to the service.
Sheffield Teaching Hospitals NHS Foundation Trust is one of five Trusts involved in the formation of the South Yorkshire and Bassetlaw (SYB) Pathology Network. The aim of the Network is to deliver a Pathology Service that provides all SYB patients and clinicians with equitable access to high-quality, innovative laboratory medicine solutions that will ensure the best clinical outcomes for patients. A collaborative Network will also provide rewarding job and career opportunities for all staff. An Outline Business Case, which described the Target Operating Model for the future Network, has been agreed between Partner Trusts. The proposed Target Operating Model will ultimately lead to the consolidation of services across SYB. As work progresses to establish the Network, staff will be consulted about proposals that may involve them.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE English and Mathematics Grade 9/A-4/C (or Equivalent).
- Level 4 qualification or equivalent in an IT or science related field or relevant experience
Desirable
- Qualification in advanced IT Use (e.g. Microsoft Office Specialist (MOS): Excel, Microsoft Office Specialist (MOS): Access).
- Project Management Qualification.
- Additional software training.
Experience
Essential
- Highly competent in the full suite of Microsoft Office Packages.
- Knowledge of computer hardware/software gained through study or practical experience.
- Investigative and analytical reporting skills.
- Understanding of the principles of information governance.
Desirable
- Experience of project administration.
- Familiar with Project Management methodologies.
- Experience of working in an IT support role.
- Experience of working in an NHS Laboratory setting.
- Knowledge of pathology IT systems.
- Customer service experience.
Skills
Essential
- Problem solving skills and techniques.
- Strong communication skills especially of complex technical information to non-technical staff.
- Ability to communicate clearly, in writing and orally, to all levels of staff.
- Ability to work systematically and thoroughly and as part of a team and independently.
- Good organisational skills.
- Excellent time management skills.
- Calm under pressure.
- Ability to work accurately under pressure.
- Committed to own personal development showing willingness to learn new skills and develop own knowledge.
Desirable
- Familiar with software development methodologies and testing.
Personal Qualities
Essential
- Flexible and innovative.
- Ability to adapt to changing needs of the service.
- Frequent prolonged concentration.
Person Specification
Qualifications
Essential
- GCSE English and Mathematics Grade 9/A-4/C (or Equivalent).
- Level 4 qualification or equivalent in an IT or science related field or relevant experience
Desirable
- Qualification in advanced IT Use (e.g. Microsoft Office Specialist (MOS): Excel, Microsoft Office Specialist (MOS): Access).
- Project Management Qualification.
- Additional software training.
Experience
Essential
- Highly competent in the full suite of Microsoft Office Packages.
- Knowledge of computer hardware/software gained through study or practical experience.
- Investigative and analytical reporting skills.
- Understanding of the principles of information governance.
Desirable
- Experience of project administration.
- Familiar with Project Management methodologies.
- Experience of working in an IT support role.
- Experience of working in an NHS Laboratory setting.
- Knowledge of pathology IT systems.
- Customer service experience.
Skills
Essential
- Problem solving skills and techniques.
- Strong communication skills especially of complex technical information to non-technical staff.
- Ability to communicate clearly, in writing and orally, to all levels of staff.
- Ability to work systematically and thoroughly and as part of a team and independently.
- Good organisational skills.
- Excellent time management skills.
- Calm under pressure.
- Ability to work accurately under pressure.
- Committed to own personal development showing willingness to learn new skills and develop own knowledge.
Desirable
- Familiar with software development methodologies and testing.
Personal Qualities
Essential
- Flexible and innovative.
- Ability to adapt to changing needs of the service.
- Frequent prolonged concentration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
