Job summary
The post holder will use the Trust's information systems to undertake comprehensive validation of patients 18 week pathways and monitoring of data quality reports within the MSK Care Group and support training and development of colleagues to improve data quality and patient safety. The aim of this is to ensure information is accurate and to escalate issues or delays in the patient's treatment pathway.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.
The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder must organise their own workload within defined guidelines and will be an integral part of the team in ensuring the Directorate achieves their performance targets.
Main duties of the job
Using the full range of Information systems (Lorenzo, ICE, Infoflex, SystmOne, E-referrals, EDMS and other STH hospital information systems) as required to carry out regular validation of patient week pathways to ensure that the access policy is being adhered to and that all patient pathway data is accurate.
Maintain patient tracking logs by updating appointments, clinic outcomes, results, updates from other Trusts and steps in patient journeys on a daily basis.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The MSK Care Group at Sheffield Teaching Hospitals NHS Foundation Trust provides a service for both inpatient and outpatient care for the entire adult population of Sheffield. The services include Orthopaedics, Rheumatology, Pain Management, Metabolic Bone, Hand Centre, PhysioWorks, Physioplus, MSK Therapy Services and Podiatric Surgery.
This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being recruited as part of a limited term project within the Trust. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts taking into consideration the requirement for the post to be maintained as a part of the project's implementation and the timescales associated with this.
Please also note any secondment must first be agreed with your current line manager.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- 5 GCSEs Grade C/4 or above including English and Maths
- 2 "A" levels or NVQ level 3 in a relevant subject, or equivalent experience
- Diploma in Business Administration (level 4), or, experience in business administration that would equate to level 4, or, NVQ3 qualification plus other short courses (e.g. ILM3, ECDL)
Desirable
Experience
Essential
- Experience of working in a customer facing role e.g. healthcare, retail, hospitality
- Experience of team work
- Successful delivery of job role without close supervision
- Experience of preparing reports using data
- Experience of using spreadsheets and databases
- Use of email, word processing package
Desirable
- Experience of research projects or clinical audit projects
- Experience in a relevant NHS role e.g. MDT Coordinator
- Experience in a leadership or coaching role
Special Skills/Aptitudes
Essential
- Sound mental arithmetic
- Supportive team player
- Must be able to clearly and accurately convey information verbally and in a written format
- Communicate effectively with colleagues at all levels and disciplines.
- Communicate effectively and appropriately with patients.
- Uses information gathered from a variety of sources to inform others and make decisions
- Can complete emails, reports & tables using computerised technology from information collected
- Is able to adapt to new working practices and suggest change to improve existing systems and processes
- Eye for detail
- Ability to work accurately and precisely whilst maintaining a fast pace
- Enjoyment of working with clinical and administrative staff data on a daily basis
Desirable
- Can interpret data presented in a variety of formats
- Statistical skills
Person Specification
Qualifications
Essential
- 5 GCSEs Grade C/4 or above including English and Maths
- 2 "A" levels or NVQ level 3 in a relevant subject, or equivalent experience
- Diploma in Business Administration (level 4), or, experience in business administration that would equate to level 4, or, NVQ3 qualification plus other short courses (e.g. ILM3, ECDL)
Desirable
Experience
Essential
- Experience of working in a customer facing role e.g. healthcare, retail, hospitality
- Experience of team work
- Successful delivery of job role without close supervision
- Experience of preparing reports using data
- Experience of using spreadsheets and databases
- Use of email, word processing package
Desirable
- Experience of research projects or clinical audit projects
- Experience in a relevant NHS role e.g. MDT Coordinator
- Experience in a leadership or coaching role
Special Skills/Aptitudes
Essential
- Sound mental arithmetic
- Supportive team player
- Must be able to clearly and accurately convey information verbally and in a written format
- Communicate effectively with colleagues at all levels and disciplines.
- Communicate effectively and appropriately with patients.
- Uses information gathered from a variety of sources to inform others and make decisions
- Can complete emails, reports & tables using computerised technology from information collected
- Is able to adapt to new working practices and suggest change to improve existing systems and processes
- Eye for detail
- Ability to work accurately and precisely whilst maintaining a fast pace
- Enjoyment of working with clinical and administrative staff data on a daily basis
Desirable
- Can interpret data presented in a variety of formats
- Statistical skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
