Job summary
As a receptionist within the Emergency Department you'll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care.
We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary.
An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. Hospital experience including knowledge of Lorenzo would be desirable, good communication skills and excellent keyboard skills are essential.
Full training for this post will be provided. We operate 24 hours a day, 7 days a week so a flexible approach to a working shift pattern is required. Your shifts will often involve working night shifts, weekends and bank holidays. You will need excellent interpersonal and communication skills who can work well under pressure, often using common sense.
Main duties of the job
- To provide a high standard of clerical support to the various departments within the Acute & Emergency Medicine Care Group.
- The post holder will rotate the across the functions of the departments, to provide a comprehensive administrative support to the main department, Clinical Decision Unit (CDU) and the Minor Injuries Unit (MIU) at Royal Hallamshire Hospital.
- The post will be based at the Northern General Hospital with occasional cross cover across the city at RHH, MIU, which could be at short notice.
- To work as part of a team providing front-line high quality administrative & clerical service within the Care Group delivering an excellent patient-focused service.
- To respond to an ever changing, unpredictable and demanding workload within the resources available, prioritising their own workload.
- To ensure accurate patient information is recorded in a timely manner in order to support the clinical flow of patients at the 'front door' of the Trust.
- To provide a prompt and accurate customer focused reception service to patients, visitors & clinicians whilst promoting a professional, sensitive and quality image as the 'face of the department'.
- To be a focal point for patient and carer enquiries and act as a liaison for clinical teams into the wider clerical functions of the Trust.
- The post holder will play a fundamental role in developing and coordinating the delivery of a real time EPR system for the collection of Emergency care data
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE grade 4/C or above in English and Maths or relevant experience.
- Computer literacy with accurate keyboard skills.
- NVQ III in Business Administration. Or Administration qualification or significant administrative experience
Desirable
- Customer care training
- ECDL
- Understanding of data processing and analysis
Experience
Essential
- Experience of working in a clerical role/ emergency department setting.
- Experience of dealing with the general public.
- Experience of working in a clinical setting involving multi-disciplinary teams.
- Substantial experience of working in a NHS Acute hospital
- Working within a secure and confidential environment.
- Ability to prioritise own workload
- Experience of training others
- A good knowledge of medical terminology
- Knowledge of Lorenzo
- Proven track record demonstrating excellent customer service skills.
- Ability to manipulate data in to usable outputs.
Desirable
- Administration experience
Further Training
Essential
- MS Office Packages or demonstrable experience
Desirable
- Commitment to continuing professional and personal development.
Special Skills/Aptitudes
Essential
- Effective communication & organisational skills.
- To be able to work autonomously and with minimal supervision
- Able to work accurately with excellent organisational skills
- Sound analytical judgement
- Proven ability to interpret information and communicate to staff at all levels in a concise, informative and accurate way.
- Excellent interpersonal skills with an ability to deal tactfully with a variety of people and situations.
- Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions
- Understanding of patient confidentiality.
- Excellent record keeping
- Ability to work within a team.
- Use of own initiative
- The ability to manage large quantities of data and present accordingly.
- Ability to understand rotas to arrange cover out of hours.
Desirable
- Innovative approach to problem solving.
Person Specification
Qualifications
Essential
- Educated to GCSE grade 4/C or above in English and Maths or relevant experience.
- Computer literacy with accurate keyboard skills.
- NVQ III in Business Administration. Or Administration qualification or significant administrative experience
Desirable
- Customer care training
- ECDL
- Understanding of data processing and analysis
Experience
Essential
- Experience of working in a clerical role/ emergency department setting.
- Experience of dealing with the general public.
- Experience of working in a clinical setting involving multi-disciplinary teams.
- Substantial experience of working in a NHS Acute hospital
- Working within a secure and confidential environment.
- Ability to prioritise own workload
- Experience of training others
- A good knowledge of medical terminology
- Knowledge of Lorenzo
- Proven track record demonstrating excellent customer service skills.
- Ability to manipulate data in to usable outputs.
Desirable
- Administration experience
Further Training
Essential
- MS Office Packages or demonstrable experience
Desirable
- Commitment to continuing professional and personal development.
Special Skills/Aptitudes
Essential
- Effective communication & organisational skills.
- To be able to work autonomously and with minimal supervision
- Able to work accurately with excellent organisational skills
- Sound analytical judgement
- Proven ability to interpret information and communicate to staff at all levels in a concise, informative and accurate way.
- Excellent interpersonal skills with an ability to deal tactfully with a variety of people and situations.
- Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions
- Understanding of patient confidentiality.
- Excellent record keeping
- Ability to work within a team.
- Use of own initiative
- The ability to manage large quantities of data and present accordingly.
- Ability to understand rotas to arrange cover out of hours.
Desirable
- Innovative approach to problem solving.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
