Job summary
This Service Coordinator role is pivotal in enabling the Integrated Geriatric & Stroke Medicine Directorate to provide a high-quality, comprehensive and professional clinical and administrative service to patients, relatives, carers and other internal and external stakeholders. The role will suit an individual seeking a challenging but very rewarding role in the NHS.
- To provide effective leadership to the IGSM administration team
- To co-ordinate administrative services in support of clinical service teams and assist the clinical service teams in the delivery of performance metrics.
- To support the continual improvement of hospital and Community services to ensure the best possible care for the patients we provide services to and ensure a brilliant place to work for our team members.
Main duties of the job
Be responsible, along with the Deputy Operational Manager, for the management of the IGSM administration staff - supervising medical secretaries, secretarial admin support, administrator's, ward clerks and apprentice, in line with the trust and local authority policies and procedures.
Support with recruiting new staff by shortlisting candidates and participating in the bulk recruitment process for band 2 administration posts. Setting up interviews for Band 3 and 4 posts as and when required
Work with the Deputy Operational Manager to develop training programmes for all new staff that includes assessment against key competencies.
In collaboration with the Deputy Operational Manager and Operational Managers, further the design and implementation of standard operating procedures for admin processes.
Along with the CCAG performance team, produce monthly reports from Lorenzo/TPP and circulate as requested.
Manage sickness and other absences in line with Trust policy.
Compose and manage administrative staff timetables for relevant areas, ensuring sufficient staffing levels to maintain an end-to-end high-quality professional service.
Foster a strong health and safety culture within the teams where all staff are clear that health and safety is everyone's responsibility and demonstrate good health and safety practice escalating any issues in a timely manner.
About us
This role sits within the Integrated Geriatric and Stroke Medicine Directorate which is a large Clinical Directorate (Budget of £25 Million) that incorporates the Acute Geriatric & Stroke wards on the NGH and RHH sites and the Community Stroke Service (CSS).
The role of the Directorate is to provide seamless integrated care to Geriatric and Stroke patients in Sheffield. Care extends from admission, inpatient stay, through to integrated care beds and long term follow up in the Community.
Our stroke pathway is delivered via two care groups: Head & Neck and Combined Community & Acute, SSNAP data is collected through various specialisms within these care groups: Hyper Acute Stroke Unit (HASU), Acute Stroke Unit (ASU), Stroke Pathway Assessment & Rehabilitation Centre (SPARC) and Community Stroke Service (CSS).
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Experience
Essential
- Working in an NHS Hospital or other large organisation
- Staff management and supervisory experience
- Administration of out-patient clinics
- Demonstrable track record working with healthcare targets such as the 18-week RTTP
- Evidence of developing and maintaining effective working relationships with a variety of professionals ("the MDT") and service users/customers
- An awareness of the challenges currently facing the NHS
Desirable
- Experience investigating incidents reported on the Datix on-line system.
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
- Experience of contributing to service improvement projects
Other Factors
Essential
- Being able to travel between NGH, RHH and Community bases.
Qualifications
Essential
- Degree or proven equivalent experience with any other educational qualifications a distinct advantage
- 5 GCSEs including Mathematics and English (Grade C/4 or above) or equivalent experience.
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development
Further Training
Essential
- Evidence of maintaining a continuous learning programme
Special Skills
Essential
- Awareness of STH Trust policies and procedures
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask.
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.
- Ability to prioritise one's own workload and that of others.
- A flexible, positive, polite and professional attitude to meet service needs
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Flexible approach to work.
- A positive, polite, and professional attitude to meet service needs.
- Working knowledge of confidentiality, related legislation, and codes of practice.
- Ability to work independently with minimal supervision.
- Ability to work fast and efficient.
- Ability to work as part of a team.
- Ability to be flexible and sensitive and able to cope with the changing needs of the role.
- Good verbal communication skills.
- Good written communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines.
- Ability to deal effectively with conflict and to minimise its escalation.
- Ability to solve problems.
- Competent to interpret numerical information.
- Ability to keep accurate and appropriate staff records.
Desirable
- Ability to produce brief reports including numerical information.
- Knowledge of medical terminology
- An understanding of clinical governance, including risk assessments and incident investigation and resolution.
- Knowledge and experience of using Lorenzo and SystmOne
- Knowledge and experience of using ESR, PALMS and ERS
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
Person Specification
Experience
Essential
- Working in an NHS Hospital or other large organisation
- Staff management and supervisory experience
- Administration of out-patient clinics
- Demonstrable track record working with healthcare targets such as the 18-week RTTP
- Evidence of developing and maintaining effective working relationships with a variety of professionals ("the MDT") and service users/customers
- An awareness of the challenges currently facing the NHS
Desirable
- Experience investigating incidents reported on the Datix on-line system.
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
- Experience of contributing to service improvement projects
Other Factors
Essential
- Being able to travel between NGH, RHH and Community bases.
Qualifications
Essential
- Degree or proven equivalent experience with any other educational qualifications a distinct advantage
- 5 GCSEs including Mathematics and English (Grade C/4 or above) or equivalent experience.
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development
Further Training
Essential
- Evidence of maintaining a continuous learning programme
Special Skills
Essential
- Awareness of STH Trust policies and procedures
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask.
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.
- Ability to prioritise one's own workload and that of others.
- A flexible, positive, polite and professional attitude to meet service needs
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Flexible approach to work.
- A positive, polite, and professional attitude to meet service needs.
- Working knowledge of confidentiality, related legislation, and codes of practice.
- Ability to work independently with minimal supervision.
- Ability to work fast and efficient.
- Ability to work as part of a team.
- Ability to be flexible and sensitive and able to cope with the changing needs of the role.
- Good verbal communication skills.
- Good written communication skills including the ability to present information in a clear manner.
- Ability to prioritise effectively, including when working to tight deadlines.
- Ability to deal effectively with conflict and to minimise its escalation.
- Ability to solve problems.
- Competent to interpret numerical information.
- Ability to keep accurate and appropriate staff records.
Desirable
- Ability to produce brief reports including numerical information.
- Knowledge of medical terminology
- An understanding of clinical governance, including risk assessments and incident investigation and resolution.
- Knowledge and experience of using Lorenzo and SystmOne
- Knowledge and experience of using ESR, PALMS and ERS
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
