Job summary
The purpose of this role is to provide a full and effective range of administration support to the services within the Gastroenterology and Hepatology department. This will include:
- Admin support to two teams:
- The Alcohol Care Team
- The Enteral Nutritional Team
Working closely with Specialist Nurses, Consultants, and other clinicians within the Gastroenterology and Hepatology Service, with specific allocated responsibilities for sub-specialties as the service requires.
To assist in the smooth operation of all general office functions to ensure an efficient and good quality service to patients and contribute to the achievement of efficient service delivery.
Main duties of the job
Work closely with clinicians to proactively manage patients within the service. This will mean tracking and micro-managing specific patients but also taking a wider view of the service as a whole.
Oversee and manage the utilisation of the G&H Activity.
Oversee and act upon ICE/CRIS referrals, appointing ASIs as required.
Work closely with the clinicians within the services, supporting the effective management of admin processes to proactively manage patient pathways.
Utilise the full range of Information systems (Lorenzo, ERS, EDMS, IBD Database and ICE) as required to carry out validation of RTT pathways as delegated by line manager.
Ensure that data held in both the Lorenzo and systems are accurate and complete.
Support collect, collate and input data into a range of local and national databases to demonstrate compliance with relevant national standard(s).
Identify and act upon DQ issues raised by DQ team via appropriate pathway management and retraining of team as required.
Compile and contribute towards reports, information and data provided to the Directorate regularly and upon request. Ensure that all deadlines for the submission of data are maintained and areas of concern are highlighted.
Notify appropriate clinicians and managers should a potential breach of performance standards be identified and ensure the necessary steps are taken to avoid breaches of standards.
Coordinate regular multidisciplinary meetings across specialities.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Alcohol Care Team consists of 7 team members who provide assessment and treatments to patients within the Trust. They operate a 7 day service.
The Enteral Nutritional Team supports inpatients and outpatients who require long-term artificial feeding via a feeding tube. The service is practitioner-led, working with a variety of medical, allied health and nursing professionals.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- 5 GCSEs A-C including Grade C/4 English and maths or above (or equivalent)
- 2 A levels or NVQ L3 in a relevant subject or equivalent relevant experience
Desirable
- Demonstrable commitment to furthering own learning and development
- Further academic study.
Experience
Essential
- Ability to use Microsoft Packages,e.g. Word, Excel
- Experience of working in healthcare or the public sector in customer facing roles, e.g. retail, hospitality, customer care
- Evidence of a previous leadership role (either in the workplace or whilst studying or extracurricular)
Desirable
- Experience of Infoflex PAS / Lorenzo (or other PAS software) experience
- Experience in an administrative role
- Experience of allocating team workloads
- Experience of supervising or coaching staff (any sector)
Special Skills
Essential
- A proven ability to work with colleagues from a range of disciplines and levels of seniority.
- Ability to demonstrate effective team working.
- Effective verbal and written communication skills.
- Ability to work on own initiative.
- Flexible and adaptable approach to working in a constantly changing work environment and covering evening and weekend shifts
- Excellent interpersonal skills
Desirable
- Ability to prioritise own workload and that of a team
- Ability to assess performance of a team.
Person Specification
Qualifications
Essential
- 5 GCSEs A-C including Grade C/4 English and maths or above (or equivalent)
- 2 A levels or NVQ L3 in a relevant subject or equivalent relevant experience
Desirable
- Demonstrable commitment to furthering own learning and development
- Further academic study.
Experience
Essential
- Ability to use Microsoft Packages,e.g. Word, Excel
- Experience of working in healthcare or the public sector in customer facing roles, e.g. retail, hospitality, customer care
- Evidence of a previous leadership role (either in the workplace or whilst studying or extracurricular)
Desirable
- Experience of Infoflex PAS / Lorenzo (or other PAS software) experience
- Experience in an administrative role
- Experience of allocating team workloads
- Experience of supervising or coaching staff (any sector)
Special Skills
Essential
- A proven ability to work with colleagues from a range of disciplines and levels of seniority.
- Ability to demonstrate effective team working.
- Effective verbal and written communication skills.
- Ability to work on own initiative.
- Flexible and adaptable approach to working in a constantly changing work environment and covering evening and weekend shifts
- Excellent interpersonal skills
Desirable
- Ability to prioritise own workload and that of a team
- Ability to assess performance of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
