Job summary
We are looking to recruit an organised and enthusiastic individual to provide administrative support to the scheduling and allocation team through developing and maintaining efficient and effective administrative support systems and processes.
The role purpose is to support the Operational Shift Co-ordinators and ACSW Planners in the day to day co-ordination of the Clinical Support Workers workload within the Community Intermediate Care Service.
Main duties of the job
- To provide confidential support to the ACSW team office through developing and maintaining efficient and effective administrative support systems and processes.
- To support the Operational Shift Co-Ordinator & ACSW Planners in the day to day co-ordination of the Advanced Clinical Support Workers workload within the Community Intermediate Care Service.
- To provide effective and efficient administrative duties on a daily basis, including updating excel rotas with ACSW working patterns.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
Active Recovery CICS (Community Intermediate Care Service) is an Intermediate Care service whose aim is to prevent unnecessary hospital admission and support early discharge from hospital to the adult population of Sheffield. Active Recovery CICS is a multi-disciplinary team providing short-term intensive rehabilitation and care needs following a holistic assessment by generic assessors. Active Recovery CICS is a city wide service providing rehabilitation to patients within their own homes. The service is provided 8am-10pm, 365 days per year.
The ACSW team is specifically responsible for supporting clinical staff by providing high quality care and rehabilitation to patients in their own homes. To enable care calls to be delivered from 8am, the office team need to be available from 7am each morning.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE (or equivalent experience/ qualifications) in English and Mathematics, at grade C/4 or above
- NVQ Level 3 in Business Administration or equivalent experience
- OCR II or equivalent in Word Processing/typing or equivalent experience/ qualifications.
Desirable
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Experience of initiating and setting up monitoring systems to record appropriate information.
- Microsoft Office skills at intermediate level - Word, Excel and Outlook, e.g. demonstrated by short courses or experience.
- Experience of working with minimum supervision.
Desirable
- Experience of working within a healthcare setting.
- Basic knowledge of Community Healthcare
- Ability to maintain accurate written records and statistics
- Basic knowledge of the NHS.
- Knowledge of STH Policies
Further training
Essential
- High level of Customer Care/Service skills demonstrated by course or experience.
Desirable
- Customer Service qualification.
Skills and Aptitudes
Essential
- Excellent organisational skills, along with the ability to prioritise your own varied workload and meet deadlines.
- Good interpersonal, oral and written communication skills.
- Excellent telephone manner, demonstrating empathy, efficiency and patience at all times.
- Confidence to enter information directly onto documentation which is auditable, requiring a very high level of accuracy and good grammar.
- Able to understand, demonstrate and maintain confidentiality and security within the service, along with the ability to process patient information in a confidential manner.
- Ability to communicate with professionals across a range of agencies and services in a professional manner
- Willing and able to carry out a range of office duties e.g. filing, photocopying, faxing and scanning.
- Ability to work as part of a team, yet also have the ability to act on own initiative and to specific instruction, whilst remaining driven to support the delivery of an administrative service for the Community Intermediate Care Service.
- Able to work under pressure and in a busy environment, whilst remaining calm and polite.
- Ability to multi-task.
- Willingness to work flexible hours to meet the requirements of the service.
Desirable
- Ability to identify areas for improvement/development to streamline processes.
- Able to take minutes and record action points for Team meetings.
- Contribute to the development of Standard Operating Procedures and their application in the workplace.
Person Specification
Qualifications
Essential
- GCSE (or equivalent experience/ qualifications) in English and Mathematics, at grade C/4 or above
- NVQ Level 3 in Business Administration or equivalent experience
- OCR II or equivalent in Word Processing/typing or equivalent experience/ qualifications.
Desirable
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Experience of initiating and setting up monitoring systems to record appropriate information.
- Microsoft Office skills at intermediate level - Word, Excel and Outlook, e.g. demonstrated by short courses or experience.
- Experience of working with minimum supervision.
Desirable
- Experience of working within a healthcare setting.
- Basic knowledge of Community Healthcare
- Ability to maintain accurate written records and statistics
- Basic knowledge of the NHS.
- Knowledge of STH Policies
Further training
Essential
- High level of Customer Care/Service skills demonstrated by course or experience.
Desirable
- Customer Service qualification.
Skills and Aptitudes
Essential
- Excellent organisational skills, along with the ability to prioritise your own varied workload and meet deadlines.
- Good interpersonal, oral and written communication skills.
- Excellent telephone manner, demonstrating empathy, efficiency and patience at all times.
- Confidence to enter information directly onto documentation which is auditable, requiring a very high level of accuracy and good grammar.
- Able to understand, demonstrate and maintain confidentiality and security within the service, along with the ability to process patient information in a confidential manner.
- Ability to communicate with professionals across a range of agencies and services in a professional manner
- Willing and able to carry out a range of office duties e.g. filing, photocopying, faxing and scanning.
- Ability to work as part of a team, yet also have the ability to act on own initiative and to specific instruction, whilst remaining driven to support the delivery of an administrative service for the Community Intermediate Care Service.
- Able to work under pressure and in a busy environment, whilst remaining calm and polite.
- Ability to multi-task.
- Willingness to work flexible hours to meet the requirements of the service.
Desirable
- Ability to identify areas for improvement/development to streamline processes.
- Able to take minutes and record action points for Team meetings.
- Contribute to the development of Standard Operating Procedures and their application in the workplace.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
