Job summary
An exciting opportunity has arisen for a permanent post within the Integrated Community Care directorate.
The post holder will provide a confidential and comprehensive administration service to support the Integrated Care Teams of Therapists, presenting a professional image at all times. You will also provide efficient and effective administrative services within the Integrated Care Teams at Community Care group bases.
You will assist in the smooth operation of all general office functions to ensure an efficient and good quality service to patients and contribute to the achievement of efficient service delivery.
This post will provide admin support for the ICT Therapy Team, and you will be based primarily at Firth Park Clinic, but on occasion may be asked to work at Lightwood House at Norton, S8 as and when required.
Main duties of the job
- To provide a high quality, timely, efficient and flexible confidential administration service to the ICT Service across numerous bases as required by workload demands and agreed priorities.
- Provide an interface between patients and healthcare professionals.
- Using Trust electronic systems to plan and coordinate patient visits and staff rotas, arranging cover where necessary.
- Receive, process and allocate referrals for the ICT Service, triaging urgent referrals and discerning different types of referrals (e.g. Falls pathway), sending the remainder to be triaged and graded as appropriate by the clinical teams within the stipulated waiting times.
- To process onward referrals to other Community Services, Voluntary Sector and Social Services, ensuring a high level of customer care.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE Maths and English Grade C/4 standard or equivalent experience / qualifications.
- NVQ 3 or equivalent qualification/extensive experience in business and administration or demonstrable proficiency to that level
Experience
Essential
- Extensive and demonstrable experience in a clinical administrative role
- Experience of handling and managing telephone enquiries in a supportive and professional manner
- Experience of utilisation of available technology and applying it in the workplace
- Ability to communicate with patients and staff at all levels
Desirable
- System One(TPP) skills
- Experience of working in the NHS or for other health or social care provider
- Handling clinical/medical records
- Development of Standard Operating Procedures and their application in the workplace
Further Training
Desirable
Special Skills and Aptitudes
Essential
- Excellent keyboard skills
- Ability to produce high quality electronic and hard copy to communications
- Ability to use own initiative and problem solve
- Ability to train and develop both clinical and administration colleagues
- Ability to communicate with patients and staff at all levels
- Good time management, prioritisation and organisational skills
- Appreciation of the importance of good health and safety management in their workplace
Desirable
- Ability to take minutes at meetings
Other Factors
Essential
- Willingness to work flexibly to meet service needs
- Willingness to undertake further training
Desirable
- Demonstrate a commitment to own personal development
Person Specification
Qualifications
Essential
- Educated to GCSE Maths and English Grade C/4 standard or equivalent experience / qualifications.
- NVQ 3 or equivalent qualification/extensive experience in business and administration or demonstrable proficiency to that level
Experience
Essential
- Extensive and demonstrable experience in a clinical administrative role
- Experience of handling and managing telephone enquiries in a supportive and professional manner
- Experience of utilisation of available technology and applying it in the workplace
- Ability to communicate with patients and staff at all levels
Desirable
- System One(TPP) skills
- Experience of working in the NHS or for other health or social care provider
- Handling clinical/medical records
- Development of Standard Operating Procedures and their application in the workplace
Further Training
Desirable
Special Skills and Aptitudes
Essential
- Excellent keyboard skills
- Ability to produce high quality electronic and hard copy to communications
- Ability to use own initiative and problem solve
- Ability to train and develop both clinical and administration colleagues
- Ability to communicate with patients and staff at all levels
- Good time management, prioritisation and organisational skills
- Appreciation of the importance of good health and safety management in their workplace
Desirable
- Ability to take minutes at meetings
Other Factors
Essential
- Willingness to work flexibly to meet service needs
- Willingness to undertake further training
Desirable
- Demonstrate a commitment to own personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
