Job summary
An exciting opportunity has arisen for 2x Senior EPR Support Officers to join the EPR Team which is part of the STH Digital wider team at Sheffield Teaching Hospitals NHS Foundation Trust.
This is a fixed term position until 31st December 2024. The Senior EPR Support Officers will have the opportunity to be involved in the implementation of the new EPR and the future workflows STH will adopt for the benefit of the Trust.
The Senior EPR Systems Support officer is responsible for the provision of excellent systems support to EPR and other system users within the Trust.
The post holder will provide effective and timely system support, being the main contact for directorates, undertaking a wide variety of work that will contribute to accurate and correct use of systems.
The post holder will also provide support to EPR related projects, undertaking a wide variety of work that will contribute to EPR awareness and assurance within the Trust. Tasks will include maintenance of consistent and accurate data on Trust systems, providing assistance in the recording of accurate information, and support to implement any agreed solutions. The post-holder will also participate in Trust wide educational initiatives on the importance of the EPR and clinical systems.
Main duties of the job
Maintain system reference files and NHS Number Tracing.
Undertake and supervise system mergers in a timely and efficient manner to allow for service continuity.
Provide high quality support to all users in the configuration and use of the Lorenzo EPR system, and other systems. This includes logging on to their computer remotely and guiding them to a solution to their problem.
Build and configure outpatient clinics, create letter templates using complex conditional formatting techniques.
Maintain regular reporting using a broad range of tools and techniques, and to provide detailed advice, support and guidance to colleagues.
Undertake appropriate audits to determine data quality solutions for users, including the assessment of potential guidance needed, and liaising with users
This vacancy is advertised on a fixed term contract basis for approximately 16 months depending on start date. The contract is due to end on 31st December 2024 . Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Diploma or NVQ level 3 in administration or equivalent experience e.g. office experience, extensive knowledge of an Electronic Patient Record (EPR)
Desirable
- Knowledge of G2 digital dictation system, EPR electronic whiteboard, e Referral System
Experience
Essential
- Experience in end-user support for patient administration systems
- In depth knowledge and expertise of an EPR system
- Ability to communicate effectively with a wide range of individuals and groups, on system support
Desirable
- Knowledge of and experience with use of IT service desk software systems
- Familiarity with the use of supplier technical support systems
Further Training
Essential
- Evidence of on-going personal development, and specific systems related knowledge.
Special Skills/Aptitudes
Essential
- Good Communication skills
- Good interpersonal skills
- Demonstrated ability to manage and prioritise workload.
- Ability to work effectively as a member of a team
- Good problem-solving skills and attention to detail
- Ability to deal calmly and manage problems appropriately
- Highly motivated with an enthusiastic approach
- Understanding the need for confidentiality
Desirable
- Awareness of Standard Operating Procedures
Person Specification
Qualifications
Essential
- Diploma or NVQ level 3 in administration or equivalent experience e.g. office experience, extensive knowledge of an Electronic Patient Record (EPR)
Desirable
- Knowledge of G2 digital dictation system, EPR electronic whiteboard, e Referral System
Experience
Essential
- Experience in end-user support for patient administration systems
- In depth knowledge and expertise of an EPR system
- Ability to communicate effectively with a wide range of individuals and groups, on system support
Desirable
- Knowledge of and experience with use of IT service desk software systems
- Familiarity with the use of supplier technical support systems
Further Training
Essential
- Evidence of on-going personal development, and specific systems related knowledge.
Special Skills/Aptitudes
Essential
- Good Communication skills
- Good interpersonal skills
- Demonstrated ability to manage and prioritise workload.
- Ability to work effectively as a member of a team
- Good problem-solving skills and attention to detail
- Ability to deal calmly and manage problems appropriately
- Highly motivated with an enthusiastic approach
- Understanding the need for confidentiality
Desirable
- Awareness of Standard Operating Procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
