Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
The Emergency Department at University Hospital Southampton has an exciting opportunity for an Emergency Care Administrator to join our busy admin team in a fast paced, challenging and rewarding role where often no 2 shifts are the same.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
As an Emergency Care Administrator in the Emergency Department you will gain experience of working in a very busy, fast moving environment and you must be able to cover shifts including days, evenings, nights, weekends and bank holidays. This role is pivotal to the smooth running of the department and duties include:
* Welcome patients and visitors to the Emergency Department at Reception* Take patient details and book them onto the MIYA Emergency Department system for which training will be given* Answer appropriate questions/provide relevant information in a sensitive manner, referring to clinical staff members as necessary* Have a flexible approach to working in all areas of the Emergency Department* Undertake clerical and administrative duties on behalf of the department* Liaise with individual team members/other departments in a manner that will contribute to the effective and efficient running of the department* Provide administrative cover to the Acute Medical Unit when required
Requirements for the role:
* Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent* Administrative and organisational experience* Excellent telephone/communication skills* Have the ability to remain calm and professional in what can sometimes be a very challenging environment* Ability to prioritise and multi-task* Strong team work ethic* Flexible approach to working routines* Demonstrate a clear understanding of confidentiality issues
The Emergency Department operates 24 hours per day, 365 days of the year and shifts included working a variety of days, evenings, nights, weekends and bank holidays all allocated on a pro-rata basis. Additional payment is paid for all unsocial hours worked.
This role is crucial to ensuring the smooth running of the department and you will report to the Emergency Department Admin Manager and Deputy Admin Managers who are on hand to offer support. You will need to have good communication and organisational skills, a strong team work ethic and demonstrate a clear understanding of confidentiality issues. A flexible approach to working routines is essential in this role due to the 24/7 requirements of the Emergency Department.
The role being offered is for 1 x full-time equivalent of 37.5 hours, however, consideration will be give to part-time hours with a minimum of 22.5 hours per week.
We are a large teaching hospital-based Emergency Department treating approximately 150,000 patients per year and as a Major Trauma Centre provide an excellent level of care for both adults and children. The department has a reputation for innovation and is increasingly recognised for its clinical academic work in Emergency Care.
Job description
Job responsibilities
As an Emergency Care Administrator in the Emergency Department you will gain experience of working in a very busy, fast moving environment and you must be able to cover shifts including days, evenings, nights, weekends and bank holidays. This role is pivotal to the smooth running of the department and duties include:
* Welcome patients and visitors to the Emergency Department at Reception* Take patient details and book them onto the MIYA Emergency Department system for which training will be given* Answer appropriate questions/provide relevant information in a sensitive manner, referring to clinical staff members as necessary* Have a flexible approach to working in all areas of the Emergency Department* Undertake clerical and administrative duties on behalf of the department* Liaise with individual team members/other departments in a manner that will contribute to the effective and efficient running of the department* Provide administrative cover to the Acute Medical Unit when required
Requirements for the role:
* Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent* Administrative and organisational experience* Excellent telephone/communication skills* Have the ability to remain calm and professional in what can sometimes be a very challenging environment* Ability to prioritise and multi-task* Strong team work ethic* Flexible approach to working routines* Demonstrate a clear understanding of confidentiality issues
The Emergency Department operates 24 hours per day, 365 days of the year and shifts included working a variety of days, evenings, nights, weekends and bank holidays all allocated on a pro-rata basis. Additional payment is paid for all unsocial hours worked.
This role is crucial to ensuring the smooth running of the department and you will report to the Emergency Department Admin Manager and Deputy Admin Managers who are on hand to offer support. You will need to have good communication and organisational skills, a strong team work ethic and demonstrate a clear understanding of confidentiality issues. A flexible approach to working routines is essential in this role due to the 24/7 requirements of the Emergency Department.
The role being offered is for 1 x full-time equivalent of 37.5 hours, however, consideration will be give to part-time hours with a minimum of 22.5 hours per week.
We are a large teaching hospital-based Emergency Department treating approximately 150,000 patients per year and as a Major Trauma Centre provide an excellent level of care for both adults and children. The department has a reputation for innovation and is increasingly recognised for its clinical academic work in Emergency Care.
Person Specification
Qualifications, knowledge and experience
Essential
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts
Person Specification
Qualifications, knowledge and experience
Essential
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
