Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
An exciting opportunity to join our IBD team at UHS. The service provides complex, long-term care to patients with chronic conditions requiring ongoing management, coordination and multidisciplinary input.
This post is integral to ensuring that this care is delivered safely, efficiently and compassionately.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
Act as a single point of access to patients who are being registered to use My Medical Record as part of their care
Proactively support and coordinate for the overall needs of patients who are on a digital virtual care pathway using own judgement and escalating to the relevant practitioner as necessary
Support and coordination of patients on virtual pathways
Please note that this is a 5 day service
Job description
Job responsibilities
Act as a single point of access to patients who are being registered to use My Medical Record as part of their care
Proactively support and coordinate for the overall needs of patients who are on a digital virtual care pathway using own judgement and escalating to the relevant practitioner as necessary
Support and coordination of patients on virtual pathways
Please note that this is a 5 day service
Person Specification
Qualifications / training required
Essential
- NVQ or apprenticeship Level 3 in Health or equivalent experience
- Numeracy skills and Literacy skills at level 2 (or equivalent).
Desirable
- Keyboard skills
- IT literate
- Proficient in use of Hospital systems
- Experienced and competent in additional clinical skills, as per job description.
Previous or relevant experience necessary
Essential
- Proven experience in a caring role
- Understanding of acute hospital environment and the role of SHCA
- Previous experience of working with the general public
- Experience of using a computer
Desirable
- Previous HCA experience
- Experience working with diverse audiences (eg. volunteers, patients and/or community groups).
Aptitudes and skills required
Essential
- Ability to communicate with wide range of people
- Ability to work as a team member
- Ability to work under own initiative and prioritise workload
- Ability to adjust to pressures of job
- Good interpersonal skills
- Willingness to undertake further training
- Strong interest in digital/IT
- Experience of dealing with non-routine and complex problems, able to progress chase
- Interest in new ways of working and supporting clinical teams during periods of change
- Patience, dependability and motivation shown
- Be able to take instruction / directions
- Aware of personal limitations
- Able to question appropriately
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- NVQ or apprenticeship Level 3 in Health or equivalent experience
- Numeracy skills and Literacy skills at level 2 (or equivalent).
Desirable
- Keyboard skills
- IT literate
- Proficient in use of Hospital systems
- Experienced and competent in additional clinical skills, as per job description.
Previous or relevant experience necessary
Essential
- Proven experience in a caring role
- Understanding of acute hospital environment and the role of SHCA
- Previous experience of working with the general public
- Experience of using a computer
Desirable
- Previous HCA experience
- Experience working with diverse audiences (eg. volunteers, patients and/or community groups).
Aptitudes and skills required
Essential
- Ability to communicate with wide range of people
- Ability to work as a team member
- Ability to work under own initiative and prioritise workload
- Ability to adjust to pressures of job
- Good interpersonal skills
- Willingness to undertake further training
- Strong interest in digital/IT
- Experience of dealing with non-routine and complex problems, able to progress chase
- Interest in new ways of working and supporting clinical teams during periods of change
- Patience, dependability and motivation shown
- Be able to take instruction / directions
- Aware of personal limitations
- Able to question appropriately
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
