Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for internal applicants.
Please see below for detailed job description of the role.
Main duties of the job
We are seeking multiple highly motivated and proactive individuals to fulfil various admin roles within our busy admin office.
All these roles will mean that you will provide excellent customer service to patients, relatives and carers. You will build good working relationships with the Consultants, the rest of the Admin Team and Nursing staff.
You will need excellent communications skills as you will be dealing with the patients by phone, email and face to face.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
WHAT YOULL DO:
- To provide an excellent customer service to patients, relatives/carers and to external agencies.
- Ensure a consistent and effective administrative service is maintained at all times.
- Build relationships with stakeholders internally and externally.
WHAT WERE LOOKING FOR:
You will:
- Have experience of working in a customer services environment.
- Have a friendly and approachable manner.
- Be polite, sympathetic and diplomatic and have a can do attitude.
- Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence.
- Provide comprehensive administration services and have high standards of accuracy and attention to detail.
- High standards of accuracy with attention to detail.
- Ability to communicate over the telephone and in person.
- Competent IT skills, including a working knowledge of Microsoft Office packages.
- The ability to work independently but also be a good team player.
Job description
Job responsibilities
WHAT YOULL DO:
- To provide an excellent customer service to patients, relatives/carers and to external agencies.
- Ensure a consistent and effective administrative service is maintained at all times.
- Build relationships with stakeholders internally and externally.
WHAT WERE LOOKING FOR:
You will:
- Have experience of working in a customer services environment.
- Have a friendly and approachable manner.
- Be polite, sympathetic and diplomatic and have a can do attitude.
- Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence.
- Provide comprehensive administration services and have high standards of accuracy and attention to detail.
- High standards of accuracy with attention to detail.
- Ability to communicate over the telephone and in person.
- Competent IT skills, including a working knowledge of Microsoft Office packages.
- The ability to work independently but also be a good team player.
Person Specification
Qualifications, Knowledge & Experience
Essential
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications, Knowledge & Experience
Essential
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
