Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
An exciting opportunity has been created to support the Upper and Lower GI suspected cancer diagnostic pathway. The successful applicant will be working closely with patients and the relevant clinical team to ensure a seamless transition through the diagnostic phase of the process.
We are looking for two dedicated candidates who are confident liaising with stakeholders in both primary and secondary care. The role would suit an applicant experienced in patient / customer facing roles who is comfortable collecting accurate and timely data.
This is a new role to the organisation and the successful candidate will have the opportunity to have a visible impact on patient experience and the achievement of national cancer targets.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
You will act as centralised point of contact for patients. This role involves proactively reaching out to patients to provide the necessary assistance.
You will also support the clinical team in guiding patients through the early stages of the diagnostic pathway.
As part of a multi-disciplinary team, you will work alongside the Clinical Nurse Specialist (CNS) team, escalating patient concerns when appropriate and identifying the need for additional CNS support.
Your responsibilities will include coordinating patient care throughout their hospital journey, providing them with relevant information, and managing any test preparations that need to be collected or completed by the patient.
Additionally, you will assist in tracking patient pathways, while ensuring the collection, verification, and input of complete and accurate data to meet the Cancer Outcomes and Services Dataset (COSD) and other data set requirements.
You will ensure that care is patient-focused and complies with National Cancer Targets and Improving Outcomes Guidance.
Job description
Job responsibilities
You will act as centralised point of contact for patients. This role involves proactively reaching out to patients to provide the necessary assistance.
You will also support the clinical team in guiding patients through the early stages of the diagnostic pathway.
As part of a multi-disciplinary team, you will work alongside the Clinical Nurse Specialist (CNS) team, escalating patient concerns when appropriate and identifying the need for additional CNS support.
Your responsibilities will include coordinating patient care throughout their hospital journey, providing them with relevant information, and managing any test preparations that need to be collected or completed by the patient.
Additionally, you will assist in tracking patient pathways, while ensuring the collection, verification, and input of complete and accurate data to meet the Cancer Outcomes and Services Dataset (COSD) and other data set requirements.
You will ensure that care is patient-focused and complies with National Cancer Targets and Improving Outcomes Guidance.
Person Specification
Trust Values
Essential
- Patient First
- Always Improving
- Working Together
Qualifications, knowledge and experience
Essential
- Training and experience in administrative roles to vocational level 3 or equivalent
- Good knowledge across a range of administrative work procedures including non-routine elements to Diploma level 4 or equivalent
- Good grounding in medical terminology
- Relevant experience in an NHS setting with a wide breadth of speciality knowledge
- Proficient in the use of all hospital computerised patient systems
- Experience of working in a patient or customer facing role with ability to establish report
- Experience of working in a pathway coordination/navigation role or similar
Desirable
- Service improvement training
- Experience of working in an operational environment
- Experience of working in a patient or customer facing role with ability to establish rapport
- Knowledge and understanding of cancer pathways
- Knowledge of relevant cancer treatments, interventions and terminology
Person Specification
Trust Values
Essential
- Patient First
- Always Improving
- Working Together
Qualifications, knowledge and experience
Essential
- Training and experience in administrative roles to vocational level 3 or equivalent
- Good knowledge across a range of administrative work procedures including non-routine elements to Diploma level 4 or equivalent
- Good grounding in medical terminology
- Relevant experience in an NHS setting with a wide breadth of speciality knowledge
- Proficient in the use of all hospital computerised patient systems
- Experience of working in a patient or customer facing role with ability to establish report
- Experience of working in a pathway coordination/navigation role or similar
Desirable
- Service improvement training
- Experience of working in an operational environment
- Experience of working in a patient or customer facing role with ability to establish rapport
- Knowledge and understanding of cancer pathways
- Knowledge of relevant cancer treatments, interventions and terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
