Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
Are you passionate about delivering exceptional customer service? Do you have experience in administration, office management, and leading a team? If so, we have an exciting opportunity for you!
We are seeking a motivated and dynamic individual to join our Suspected Cancer and Symptomatic Breast Service at Princess Anne Hospital. This secondment/fixed-term role covers maternity leave until December 2025.
In this role, you will:
- Lead and support a dedicated admin team
- Manage clinic operations, including capacity, demand, and utilisation
- Handle HR responsibilities, including staff appraisals
- Address customer service concerns and complaints
- Work in a fast-paced environment, requiring excellent organisational and prioritisation skills
- Trust reports and validations of patient pathways
You'll be part of a friendly, multidisciplinary team committed to ensuring the best care for our patients. The role involves both team leadership and some direct patient contact, making it perfect for someone who thrives in a dynamic healthcare setting.
If you're a dedicated leader with a passion for healthcare administration, apply today and help us continue to deliver outstanding patient care!
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
We are looking for a dynamic, energetic, and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You must have a caring and courteous manner with a thorough understanding of good customer service. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. Experience in our services is an advantage, however, versatility, initiative and attention to detail are essential.
You will be expected to undertake a wide range of roles and responsibilities which include: Working on validation reports for W&N performance, this includes using excel and various trust IT systems daily. Clinic management. Be responsible for managing an administration team always following the relevant policies and procedures. You will be accountable for all administrative services, ensuring local and national targets are met and highlighting and managing capacity issues as they arise. Supporting and implementing all aspects of transformation within the outpatient setting.
The working hours are 30 hours over 5 days Monday to Friday. Week 1- 8am to 2pm Week 2 11am -5pm.
If you feel you have the ability and skills necessary as stipulated in the person specification, please contact Tracey Lane on 023 8120 6019 or Samantha Ings on 023 8120 8088 for an informal chat or to arrange a visit.
Job description
Job responsibilities
We are looking for a dynamic, energetic, and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You must have a caring and courteous manner with a thorough understanding of good customer service. The role is varied and busy and you will need to have a flexible approach to a demanding workload with changing priorities. Experience in our services is an advantage, however, versatility, initiative and attention to detail are essential.
You will be expected to undertake a wide range of roles and responsibilities which include: Working on validation reports for W&N performance, this includes using excel and various trust IT systems daily. Clinic management. Be responsible for managing an administration team always following the relevant policies and procedures. You will be accountable for all administrative services, ensuring local and national targets are met and highlighting and managing capacity issues as they arise. Supporting and implementing all aspects of transformation within the outpatient setting.
The working hours are 30 hours over 5 days Monday to Friday. Week 1- 8am to 2pm Week 2 11am -5pm.
If you feel you have the ability and skills necessary as stipulated in the person specification, please contact Tracey Lane on 023 8120 6019 or Samantha Ings on 023 8120 8088 for an informal chat or to arrange a visit.
Person Specification
Qualifications / Training Required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
- Diploma level qualification or equivalent experience plus a good knowledge across a range of administrative work procedures including non-routine elements
- Proficient in all aspects of Microsoft Office
- Wide breath of specialty knowledge
- Attended a Leadership / Management Course
- RSA 2 word processing/typing or equivalent experience
- A good level of knowledge across a range of administrative procedures including non-routine elements
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development within past 3 years
- Service improvement training
Previous or Relevant Experience
Essential
- Detailed specialist and organisational knowledge of admin procedures and working processes in a customer focused service
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Experience working in a busy office environment
- Proficient in the use of all hospital computerised patient systems
- Experience linked to a customer focused environment
- Awareness of health service policy in relation to access targets
- Experience in a supervisory role
- Experience of complex staff rosters
Desirable
- Knowledge of Alden system
- Proficient in the use of all hospital patient systems
- Knowledge of the referral to treatment targets
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / Training Required
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
- Diploma level qualification or equivalent experience plus a good knowledge across a range of administrative work procedures including non-routine elements
- Proficient in all aspects of Microsoft Office
- Wide breath of specialty knowledge
- Attended a Leadership / Management Course
- RSA 2 word processing/typing or equivalent experience
- A good level of knowledge across a range of administrative procedures including non-routine elements
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development within past 3 years
- Service improvement training
Previous or Relevant Experience
Essential
- Detailed specialist and organisational knowledge of admin procedures and working processes in a customer focused service
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Experience working in a busy office environment
- Proficient in the use of all hospital computerised patient systems
- Experience linked to a customer focused environment
- Awareness of health service policy in relation to access targets
- Experience in a supervisory role
- Experience of complex staff rosters
Desirable
- Knowledge of Alden system
- Proficient in the use of all hospital patient systems
- Knowledge of the referral to treatment targets
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
