Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS Integrated Care System, which is limited to:
Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Hampshire and Isle of Wight Healthcare NHS FT, South Central Ambulance Service, or Hampshire Hospitals FT.
Main duties of the job
The Patient and Family Support Hub (PFSH) Healthcare Support Worker (HCSW) is part of the multidisciplinary team that delivers care to patients, relatives, and carers in the PFSH. To achieve this, the HCSW will assist in the provision of high-standard individualised care, under the supervision of the staff working within the PFSH team.
a) To support the Patient and Family Support Hub Coordinator and Manager in leading the development and delivery of the Patient and Family Support Hub.
b) To support projects for key initiatives, reporting to the Patient and Family Support Hub Coordinator or Manager.
c) To help high-risk and vulnerable patients, direct them to relevant information and volunteer assistance or escalate concerns to the Patient and Family Support Hub Coordinator or Manager.
d)To support the volunteers and guests in the Patient and Family Support Hub.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
The successful candidate(s) will work Monday-Friday initially over a 8 am-4 pm rota and must be able to work on-site in support of patients, relatives and carers that visit or use the Patient and Family Support Hub
1. Assist patients with activities of daily living, this may include all basic care such as assisting with toileting needs, and repositioning of the patient whilst in the PFSH or when retrieving them from a clinical area.
2. Respect and maintain the patients privacy and dignity at all times, whilst acknowledging the personal beliefs and wishes of patients. Taking into account communication barriers, communicating effectively to deliver person-centred care.
3. Communicate regularly with the patients, their relatives, carers and the multidisciplinary team (including volunteers) involved with the provision of care in a caring, compassionate and professional manner.
4. Share responsibility for key aspects of housekeeping and stock control. Demonstrating a good awareness of cost efficiency and ensuring that the PFSH environment remains a safe, clean and tidy area for both staff and patients.
Job description
Job responsibilities
The successful candidate(s) will work Monday-Friday initially over a 8 am-4 pm rota and must be able to work on-site in support of patients, relatives and carers that visit or use the Patient and Family Support Hub
1. Assist patients with activities of daily living, this may include all basic care such as assisting with toileting needs, and repositioning of the patient whilst in the PFSH or when retrieving them from a clinical area.
2. Respect and maintain the patients privacy and dignity at all times, whilst acknowledging the personal beliefs and wishes of patients. Taking into account communication barriers, communicating effectively to deliver person-centred care.
3. Communicate regularly with the patients, their relatives, carers and the multidisciplinary team (including volunteers) involved with the provision of care in a caring, compassionate and professional manner.
4. Share responsibility for key aspects of housekeeping and stock control. Demonstrating a good awareness of cost efficiency and ensuring that the PFSH environment remains a safe, clean and tidy area for both staff and patients.
Person Specification
Qualifications
Essential
- Completed care certificate or ability to complete within 6 months of appointment.
- Completed secondary education
Knowledge and experience
Essential
- Ability to move and handle patients and equipment
- Evidence of empathy, patience and dependability
- Ability to deal with a range of difficult situations
- Be able to take instruction / directions and work within the confines of the role
- Ability to cope with fluctuating demands and pressures of the role.
- Requirement to be aware of and adhere to the care certificate standards; https://www.hee.nhs.uk/our-work/care-certificate
- Capable of completing core HCSW competencies and additional specific competencies related to area of work within 12 months of appointment.
Desirable
- Previous experience in: Acute hospital setting. HCA experience. Volunteer sector Teaching Assistant Nursing home carer Experience in a caring role
- Understanding of acute hospital environment and the role of HCA
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications
Essential
- Completed care certificate or ability to complete within 6 months of appointment.
- Completed secondary education
Knowledge and experience
Essential
- Ability to move and handle patients and equipment
- Evidence of empathy, patience and dependability
- Ability to deal with a range of difficult situations
- Be able to take instruction / directions and work within the confines of the role
- Ability to cope with fluctuating demands and pressures of the role.
- Requirement to be aware of and adhere to the care certificate standards; https://www.hee.nhs.uk/our-work/care-certificate
- Capable of completing core HCSW competencies and additional specific competencies related to area of work within 12 months of appointment.
Desirable
- Previous experience in: Acute hospital setting. HCA experience. Volunteer sector Teaching Assistant Nursing home carer Experience in a caring role
- Understanding of acute hospital environment and the role of HCA
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
