HEMS Dispatcher

Job description

Job responsibilities

The service operates from 07:00 - 02:00, 365 days of the year in 9 hour shifts. This role is a fractional appointment up to 0.5WTE (18.75 hours per week)

Emergency Dispatch Assistants work as part of a dispatch team using the Computer Aided Dispatch (CAD) system to send our aircraft and critical care team vehicles to patients in need in emergency situations.

Though you will be employed by University Hospital Southampton NHS Foundation Trust (UHS), the role is based at Southern House- an ambulance emergency operations centre in Otterbourne, a South Central Ambulance Service (SCAS) location. The HEMS Care Group is commissioned by the Hampshire and Isle of Wight Air Ambulance Charity and you will work closely with the charity too.

This is an exciting, challenging and extremely rewarding role with no two shifts being the same!

UHS, HIOWAA live by their values and it is important that you can demonstrate the behaviours that meet these values:

The UHS Values: Patients First, Always Improving, Working Together

The HIOWAA Values: Openness, Dedication, Professionalism, Teamwork

WHAT YOULL DO

The Dispatch Assistant Role is multi-faceted but primarily responsible for:

To support and assist the dispatch of all HEMS assets including aircraft and response cars in accordance with Trust procedures and the Command Control System. To promptly communicate with operational critical care team staff via radio, telephone and MDT, as applicable, to pre-position them in accordance with deployment plans and current workload. To assign and mobilise crews to incidents and response posts, maintaining the most appropriate and quickest level of response to any incident. To utilise Computer Aided Dispatch, radio, telephone systems and other communications equipment in accordance with Trust protocols and procedures.

WHAT WERE LOOKING FORPrevious experience is advantageous but full training will be provided. Our ideal candidate is resilient, eager to learn, understands the importance of teamwork, and has good attention to detail. You must have access to your own transport and be willing work late evenings, bank holidays & weekends, as our service operations 7 days a week 365 days a year from 07:00 02:00. Please see the accompanying job description and person specification for further details.

Person Specification

Qualifications & Experience

Essential

• Educated to GCSE level, with 4 Grades level 4 or equivalent demonstrable ability.
• Customer care training or equivalent
• Willing to participate in competency based learning framework.
• Experience within a customer orientated organisation
• Call handler or customer care experience
• Emergency Medical Dispatcher Qualified / Basic Life Support Trained / AED Operator / Community Responder

Desirable

• Experience of working in the NHS or Voluntary Sector (i.e. St. John's; Red Cross)
• Experience of using a telephone/radio system as a regular means of communication in a work environment

Skills

Essential

• Able to communicate effectively including producing good written information.
• Proven organisational skills and situational awareness
• Good Keyboard skills for input of data and IT competent (Excel, Email, etc)
• Ability to work to deadlines
• Ability to work under pressure
• Ability to maintain set standards of performance
• Ability to follow instructions exactly and follow established procedures.

Trust Values

Essential

• Patients First
• Always Improving
• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital Southampton NHS Trust

Address

Southampton General Hospital

Tremona Road

Southampton

SO14 2AA

Employer's website

https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)