Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please note this vacancy is only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Please see below for a detailed job description of the role.
Main duties of the job
The Complex discharge team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to offer a fantastic opportunity for a patient-focused, friendly and enthusiastic individual, as part of our expanding service.
Key Responsibilities
- Support and coordinate the discharge tasks for designated ward/area in a safe, timely and proactive manner, working in partnership with the multidisciplinary team (MDT), including nursing, medical, therapy, social services and community teams; clinical commissioning groups, voluntary agencies and next of kin.
- Discharge Planning to manage a caseload of patients for designated ward / delegated area of responsibility.
- Ensure discharges are lined up for the earliest opportunity each day, escalating where discharges are at risk of failing.
- Keep up-to-date records of the patient's discharge planning and journey in the patient notes and on the complex discharge database (APEX).
- Work with the MDT to ensure all patients have up-to-date, realistic discharge plans and take action to implement, monitor and amend the plans if necessary, with all relevant colleagues.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
General Duties
- To assist patients in moving to the Discharge Lounge.
- Act as an advocate to patients when appropriate to ensure their discharge is safe and effective.
- Ensure plans for transferring patients to community services are progressed with the patient, next of kin, and MDT to facilitate discharge from the hospital once the patient is deemed medically stable.
- Act proactively to provide a reduction in length of stay and delayed discharges.
- Support the advanced discharge officer, complex discharge Practitioner and the senior managers within the UHS acute discharge hub on all aspects of discharge planning and escalate to them any issues with complex discharge.
- Liaise with care agencies and care homes to establish dates for assessments and agree transfer dates; work alongside social services, CCGs and trusted assessors to ensure return to placement and restarts of care packages are completed following policy.
- To escalate any delay within the discharge planning process to appropriate team leaders, clinical leaders and service managers. This may include MDT assessments, diagnostics, family, care home delays etc
- Liaise with the bed managers to ensure they are aware of all medically fit patients or when discharges are at risk Participate in the weekday, weekend and bank holiday rotas as rostered.
- To work in other areas of the Hospital when required.
For additional information, please refer to the job description and person specification.
We highly encourage you to visit us at the Acute Discharge Hub, B Level, West wing entrance near the physiotherapy reception.
Job description
Job responsibilities
General Duties
- To assist patients in moving to the Discharge Lounge.
- Act as an advocate to patients when appropriate to ensure their discharge is safe and effective.
- Ensure plans for transferring patients to community services are progressed with the patient, next of kin, and MDT to facilitate discharge from the hospital once the patient is deemed medically stable.
- Act proactively to provide a reduction in length of stay and delayed discharges.
- Support the advanced discharge officer, complex discharge Practitioner and the senior managers within the UHS acute discharge hub on all aspects of discharge planning and escalate to them any issues with complex discharge.
- Liaise with care agencies and care homes to establish dates for assessments and agree transfer dates; work alongside social services, CCGs and trusted assessors to ensure return to placement and restarts of care packages are completed following policy.
- To escalate any delay within the discharge planning process to appropriate team leaders, clinical leaders and service managers. This may include MDT assessments, diagnostics, family, care home delays etc
- Liaise with the bed managers to ensure they are aware of all medically fit patients or when discharges are at risk Participate in the weekday, weekend and bank holiday rotas as rostered.
- To work in other areas of the Hospital when required.
For additional information, please refer to the job description and person specification.
We highly encourage you to visit us at the Acute Discharge Hub, B Level, West wing entrance near the physiotherapy reception.
Person Specification
Qualifications
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE grade C or equivalent standard
- NVQ 3 Qualification or relevant equivalent experience
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Knowledge and experience
Essential
- Basic knowledge of medical terminology
- Experience working in an administrative capacity in a customer focused environment. Application, references and interview
- Proven ability to work to deadlines, prioritise and multitask
Desirable
- RSA 2 word processing/typing or equivalent experience
- Proficient in the use of all hospital computerised patient systems.
- Experience in medical or patient services administrative role
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE grade C or equivalent standard
- NVQ 3 Qualification or relevant equivalent experience
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Knowledge and experience
Essential
- Basic knowledge of medical terminology
- Experience working in an administrative capacity in a customer focused environment. Application, references and interview
- Proven ability to work to deadlines, prioritise and multitask
Desirable
- RSA 2 word processing/typing or equivalent experience
- Proficient in the use of all hospital computerised patient systems.
- Experience in medical or patient services administrative role
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
