Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Main duties of the job
We are seeking a highly motivated and proactive candidate to fulfil the role of Admin Team Leader within the TRC which is part of the Respiritory department. The successful candidates will have a minimum of 1-2 years' experience working within a supervisory or management post either within the NHS or have relevant experience outside the Trust with Transferrable skills. You will be able to demonstrate strong leadership and mentoring skills necessary to develop and nurture fellow team members. The successful candidates will be organised and flexible in their approach to the role.
ABOUT THE TEAMS
You will be supporting the Admin who are based in the TRC in the main hospital on D level. This is a part time role covering maternity leave fixed term for 1 year. This would need to be over 3 days. Mon-Wed-Frid would be the ideal. Working hours would be 8-4.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
Build strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services. Act as a subject matter expert for the areas and patient pathways you cover and the Trust approved systems your team use. Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Set expectations regarding levels of customer services and ensure all staff understand these and maintain them. Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services. Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
Job description
Job responsibilities
Build strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services. Act as a subject matter expert for the areas and patient pathways you cover and the Trust approved systems your team use. Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Set expectations regarding levels of customer services and ensure all staff understand these and maintain them. Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services. Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
Person Specification
Trust Values
Essential
- patient First
- Always improving
- Working Together
Qualifications, knowledge and experience
Essential
- NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Educated to GCSE (or equivalent) standard, with a pass in English and Maths
- Experience of administration in a customer- focused environment
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Ability to compose correspondence from fragmented instructions
- Experience in delivering training sessions
Desirable
- Previous experience of working in an acute hospital setting
- Competent in the use of ESR and Healthroster
- Supervisory or office management experience
Skills and competencies
Essential
- People management
- Advanced Microsoft Office skills
- Time management
- Teamwork
- Communication
- Ability to learn and assimilate information quickly
- Diplomacy
- Team development
- Data analysis
- Problem solving
- Prioritisation
- Organisational skills
Person Specification
Trust Values
Essential
- patient First
- Always improving
- Working Together
Qualifications, knowledge and experience
Essential
- NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Educated to GCSE (or equivalent) standard, with a pass in English and Maths
- Experience of administration in a customer- focused environment
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Ability to compose correspondence from fragmented instructions
- Experience in delivering training sessions
Desirable
- Previous experience of working in an acute hospital setting
- Competent in the use of ESR and Healthroster
- Supervisory or office management experience
Skills and competencies
Essential
- People management
- Advanced Microsoft Office skills
- Time management
- Teamwork
- Communication
- Ability to learn and assimilate information quickly
- Diplomacy
- Team development
- Data analysis
- Problem solving
- Prioritisation
- Organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
