Job summary
The EPR and Applications support team are excited to offer a great opportunity for a technically adept team leader to join a growing team supporting digital systems across the Trust. Initially joining the project team for a new inpatient noting system, you will be leading on transitioning this system into operational use before joining the team as a Lead Support Technician. You will manage between 2 - 6 staff members and be accountable for the day to day running of digital systems under your remit.
You will be an expert at delivering high levels of customer service, with an ability to motivate and support a team of support technicians, whilst also understanding what makes an IT system tick.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
Provide expert knowledge on the functionality of systems or processes.Monitor, organise and co-ordinate the workload of the support team prioritising, escalating and forecasting where necessaryParticipate in informatics out of hours on-call if required
Job description
Job responsibilities
Provide expert knowledge on the functionality of systems or processes.Monitor, organise and co-ordinate the workload of the support team prioritising, escalating and forecasting where necessaryParticipate in informatics out of hours on-call if required
Person Specification
Qualifications
Essential
- Degree or post-graduate degree, or equivalent work experience relevant to the post
- Project management qualification or equivalent experience
Desirable
knowledge and experience
Essential
- Demonstrable IT training and use in a corporate/ health environment
- Customer facing role with service skills
- Previous Operational system support role
- Evidence of leadership and practical IT implementation
- Evidence of document production and presentation
- Experience of working to demanding timetables and exacting standards
- Practical use of SQL
- Process redesign experience
- Process flow analysis
Desirable
- NHS Experience
- Database Reporting tool experience
Trust values
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications
Essential
- Degree or post-graduate degree, or equivalent work experience relevant to the post
- Project management qualification or equivalent experience
Desirable
knowledge and experience
Essential
- Demonstrable IT training and use in a corporate/ health environment
- Customer facing role with service skills
- Previous Operational system support role
- Evidence of leadership and practical IT implementation
- Evidence of document production and presentation
- Experience of working to demanding timetables and exacting standards
- Practical use of SQL
- Process redesign experience
- Process flow analysis
Desirable
- NHS Experience
- Database Reporting tool experience
Trust values
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
