Job summary
We are seeking a highly motivated and pro-active individual to fulfil the role of Patient Pathway Co-Ordinators within our busy Cancer Care department. You will be required to build strong relationships with Consultants, Admin Teams, Nursing Staff, and external providers. You will be responsible for the smooth running of the patients' pathway through the department. You will need good communication skills, written and verbal as well as the ability to work as a team and independently. You will also provide cross-cover for other patient pathway co-ordinators to ensure a consistent and effective administration service is always maintained.
The role is full time 37.5 hours working Monday to Friday. The post holding will be joining a team of 29 Patient Pathway Coordinators and two Administration Assistants based at Block 8, Southampton General Hospital.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
What you'll do
Working closely with your team of consultants to provide a comprehensive administration service, your duties will be varied but will include direct telephone communication with patients and health professionals, arranging the booking of appointments, managing the letters and actions from the outpatient clinics, and facilitating the flow of information between the various clinicians and support services, where appropriate, to help process the patients Cancer Care pathway.
What we're looking for:
You should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations. You should be able to work well under pressure and be able to prioritise your own workload. You will need to be able to work well across a large team with a flexible approach to multi-tasking and cross covering your colleagues. Knowledge of the Trust's electronic systems would be an advantage but not essential as training will be given.
Job description
Job responsibilities
What you'll do
Working closely with your team of consultants to provide a comprehensive administration service, your duties will be varied but will include direct telephone communication with patients and health professionals, arranging the booking of appointments, managing the letters and actions from the outpatient clinics, and facilitating the flow of information between the various clinicians and support services, where appropriate, to help process the patients Cancer Care pathway.
What we're looking for:
You should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations. You should be able to work well under pressure and be able to prioritise your own workload. You will need to be able to work well across a large team with a flexible approach to multi-tasking and cross covering your colleagues. Knowledge of the Trust's electronic systems would be an advantage but not essential as training will be given.
Person Specification
Qualifications Knowledge and Experience
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience.
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
- Proficient in the use of all hospital computerised patient systems.
- Experience in understanding and analysing patient pathways.
- Knowledge of both local and national targets relating to RTT and cancer pathways
Trust values
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications Knowledge and Experience
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
- Either- Level 3 qualification in administration/ customer service or equivalent experience Or- Vocational Level 2 qualification in administration/customer service or an equivalent level of experience.
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward
- Knowledge and experience of secretarial or administrative procedures
- Experience as an administrator or secretary in an organisation with a customer focused environment
Desirable
- Knowledge of medical terminology
- Courses / further study attended to demonstrate evidence of personal development
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
- Proficient in the use of all hospital computerised patient systems.
- Experience in understanding and analysing patient pathways.
- Knowledge of both local and national targets relating to RTT and cancer pathways
Trust values
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
