Job summary
Are you interested in joining a small and friendly Admin team, who work closely with the consultants and clinical staff to provide a high standard of administration and customer care to our patients? The Wessex Spinal Service is looking to employ a full time team leader for our specialist administration team.
UHS is the Regional Centre for complex spinal surgery and provides a wide range of specialist adult and paediatric services across the Wessex region. The spinal service sits as a separate business unit within the division of Neurosciences. It has its own ward facilities, OP clinics, advanced nurse practitioner team & Service manager. Junior doctor support comes from both the Orthopaedic and Neurosurgery departments.
At present the admin service is open Monday-Friday between the hours of 8am and 6pm, therefore the successful candidate for this post will be required to work between these times across 5 days - Hours to be agreed on appointment.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
We are looking for dynamic, energetic and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You should have a caring, courteous manner with a thorough understanding of good customer service skills. The role is varied and busy and you will need to have a flexible approach to a demanding work load with changing priorities. If you have the leadership and organisational skills to keep a busy professional environment running smoothly, then we would love to hear from you.
You will lead a team of dedicated administration staff and work with the team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. You will be expected to organise your own workload, lead the team and co-ordinate the activities of the administration team to ensure that an efficient and effective service is provided. You will need to comply with the 18wk targets, monitor 18wks performance and you will be required to liaise with patients, GPs and hospital staff. You will be proficient in Microsoft Office and have excellent communication skills.
Your ability to prioritise and multi-task should be second to none and include excellent diary and office management skills.
You must possess excellent communication and interpersonal skills
Your should be able to integrate well with the existing teams
Have a flexible approach in supporting the functions of the unit
Have a genuine desire to contribute to providing a quality service for patients.
Job description
Job responsibilities
We are looking for dynamic, energetic and enthusiastic individual with a mature, responsible and flexible outlook to join our busy and challenging department. You should have a caring, courteous manner with a thorough understanding of good customer service skills. The role is varied and busy and you will need to have a flexible approach to a demanding work load with changing priorities. If you have the leadership and organisational skills to keep a busy professional environment running smoothly, then we would love to hear from you.
You will lead a team of dedicated administration staff and work with the team to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs. You will be expected to organise your own workload, lead the team and co-ordinate the activities of the administration team to ensure that an efficient and effective service is provided. You will need to comply with the 18wk targets, monitor 18wks performance and you will be required to liaise with patients, GPs and hospital staff. You will be proficient in Microsoft Office and have excellent communication skills.
Your ability to prioritise and multi-task should be second to none and include excellent diary and office management skills.
You must possess excellent communication and interpersonal skills
Your should be able to integrate well with the existing teams
Have a flexible approach in supporting the functions of the unit
Have a genuine desire to contribute to providing a quality service for patients.
Person Specification
Qualifications / training required
Essential
- Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Proficient in the use of Microsoft office packages
- Knowledge of Medical terminology
Desirable
- Typing qualifications.
- Evidence of continuing personal and professional development
Previous or relevant experience necessary
Essential
- Administrative and organisational experience
- Experience of working in a customer focused environment.
- Experience in a supervisory role
- Experience of complex staff rosters.
- Proven ability to work independently, under own initiative and in a team environment.
Aptitudes and skills required
Essential
- Able to prioritise and manage a large and conflicting workload.
- Experience in the use of PowerPoint, Excel and computerised diaries
Desirable
- Experience in the use of the Trust Patient Administration systems (eQuest/eCamis/Edocs).
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training required
Essential
- Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Proficient in the use of Microsoft office packages
- Knowledge of Medical terminology
Desirable
- Typing qualifications.
- Evidence of continuing personal and professional development
Previous or relevant experience necessary
Essential
- Administrative and organisational experience
- Experience of working in a customer focused environment.
- Experience in a supervisory role
- Experience of complex staff rosters.
- Proven ability to work independently, under own initiative and in a team environment.
Aptitudes and skills required
Essential
- Able to prioritise and manage a large and conflicting workload.
- Experience in the use of PowerPoint, Excel and computerised diaries
Desirable
- Experience in the use of the Trust Patient Administration systems (eQuest/eCamis/Edocs).
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
