Job summary
An exciting opportunity has arisen within the surgical care group for a Patient Pathway Coordinator (Medical Secretary) to join the Hepatobiliary & Pancreatic Team. This is a unique, very busy role and we are looking for a team player who is dynamic, enthusiastic and excited to take on this challenge and work with the team to provide a first-class service to our patients
The HPB team provide a range of outpatient, diagnostic and elective services providing specialist care to patients across the Wessex region. The team specialise in the investigation and management of patients with liver, gallbladder and pancreatic cancers and also provide a benign HPB surgical service to patients suffering with biliary, pancreatic conditions and liver disease.
This is a part time role and the hours of work will be between the core hours of 8am-6pm, Monday - Friday. Flexibility may be required based on demands of the role.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
The Patient Pathway Coordinator responsibilities will include:
Acting as point of contact between the patient and the clinical team. Managing patient pathways, chasing diagnostic and outpatient appointments as necessary. Arranging inpatient admissions for elective surgery and any necessary appointments for both pre-assessment and admission. Using Fluency to ensure patient clinic documentation is turned around in a timely manner. Managing the consultant diary, making sure clinical commitments are correct and cancelled as requested. Booking outpatient appointments as and when required. Other administrative duties.
What were looking for:We are looking for individuals with excellent communication skills, the ability to work well under pressure and a flexible team player with a desire to provide a first class service for the patients and our clinical teams
Job description
Job responsibilities
The Patient Pathway Coordinator responsibilities will include:
Acting as point of contact between the patient and the clinical team. Managing patient pathways, chasing diagnostic and outpatient appointments as necessary. Arranging inpatient admissions for elective surgery and any necessary appointments for both pre-assessment and admission. Using Fluency to ensure patient clinic documentation is turned around in a timely manner. Managing the consultant diary, making sure clinical commitments are correct and cancelled as requested. Booking outpatient appointments as and when required. Other administrative duties.
What were looking for:We are looking for individuals with excellent communication skills, the ability to work well under pressure and a flexible team player with a desire to provide a first class service for the patients and our clinical teams
Person Specification
Qualifications / training
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
- Evidence of continuing personal and professional development
Desirable
- Word processing/typing qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Previous or relevant experience
Essential
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
Desirable
- Proficient in the use of all hospital computerised patient systems
- Experience of theatre bookings/waiting list management
- Experience in understanding and analysing patient pathways
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Person Specification
Qualifications / training
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
- Evidence of continuing personal and professional development
Desirable
- Word processing/typing qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Previous or relevant experience
Essential
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
Desirable
- Proficient in the use of all hospital computerised patient systems
- Experience of theatre bookings/waiting list management
- Experience in understanding and analysing patient pathways
Values and behaviours
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
