Job summary
We are seeking a highly motivated and pro-active individual to fulfil the role of Patient Pathway Co-Ordinator within our busy Respiratory team. Your job role will mean that you will build a good working relationship with Consultants, Admin Team, Nursing Staff and external providers. You will need good communication skills, written and verbal, as you are dealing with patients face to face and over the phone.
The post holder will be joining the Respiratory Team based at Southampton General Hospital, Minerva House. The team consists of 12 team members. Working Monday to Friday 8-4pm or 9-5pm.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Job description
Job responsibilities
What youll do:
Implement all administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.Ensure referral grading outcomes are logged on the appropriate patient information system.Ensure patient information is maintained and updated on the appropriate patient information system.Utilise computerised tracking systems to locate investigation results.
What were looking for:RSA 2 word processing/typing or equivalent experience.Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.Proficient in all aspects of Microsoft Office/Excel.Diploma level qualification or equivalent experience.Administrative and organisational experience
Job description
Job responsibilities
What youll do:
Implement all administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.Ensure referral grading outcomes are logged on the appropriate patient information system.Ensure patient information is maintained and updated on the appropriate patient information system.Utilise computerised tracking systems to locate investigation results.
What were looking for:RSA 2 word processing/typing or equivalent experience.Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.Proficient in all aspects of Microsoft Office/Excel.Diploma level qualification or equivalent experience.Administrative and organisational experience
Person Specification
Qualifications / training
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
- Either Level 3 qualification or Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
Knowledge and experience
Essential
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Knowledge and experience of secretarial or administrative procedures
Desirable
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Experience in understanding and analysing patient pathways
Person Specification
Qualifications / training
Essential
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard
- Either Level 3 qualification or Vocational Level 2 qualification in administration/customer service or an equivalent level of experience
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience
- Diploma level qualification or an equivalent level of experience
Knowledge and experience
Essential
- Experience as an administrator or secretary in an organisation with a customer focused environment
- Knowledge and experience of secretarial or administrative procedures
Desirable
- Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
- Experience in understanding and analysing patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
