Job summary
The Operational Manager will operationally manage the provision of Early Intervention Psychosis (EIP), Community Rehabilitation Team (CRT) and Assertive and Intensive (AI) mental health services across Nottingham City and Nottinghamshire on a day-to-day basis. They will provide overall operational and developmental support as a direct report to the Associate Director of Operations, delivering agreed programmes of service development and improvement.
The Operational Manager will lead the Care Unit clinical quality and governance agenda's taking responsibility for the monitoring and maintenance of professional standards and clinical care within there are of responsibility. The Operational Manager will work collegially to ensure full support to the Associate Director of Operations and Clinical Director's ensuring that services are safe, well led and of a high quality.
Main duties of the job
This role requires an individual with a relevant professional clinical qualification and experience in the management of people and services, to lead, direct and co-ordinate safe, effective and efficient local service to meet the needs of Adult Mental Health patients, their careers and families.
This role has the responsibility to lead the EIP, CRT and AI Service, facilitating developments arising from local and national targets and in partnership with commissioners, Local Authorities and other stakeholders.
The post has day to day responsibility for the management of EIP, CRT and AI. The post holder has responsibility for clinical quality, to include clinical governance, audit, procedure development, education and risk issues, acting as first line support to the Associate Director of Operations, deputising as required. They will support CQC inspections and transformation work as part of the AMH senior team.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Job description
Job responsibilities
The post holder has responsibility for clinical quality, to include clinical governance, audit, procedure development, education and risk issues, acting as first line support to the Associate Director of Operations, deputising as required. They will support CQC inspections and transformation work as part of the AMH senior team. The individual will need to be highly motivated and have positive effective interpersonal and change management skills to achieve the service development agenda, within a partnership culture. The post holder will be required to work as part of a 24 hour on call rota
This role has the responsibility to lead the EIP, CRT and AI Service, facilitating developments arising from local and national targets and in partnership with commissioners, Local Authorities and other stakeholders.
The post has day to day responsibility for the management of EIP, CRT
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Job description
Job responsibilities
The post holder has responsibility for clinical quality, to include clinical governance, audit, procedure development, education and risk issues, acting as first line support to the Associate Director of Operations, deputising as required. They will support CQC inspections and transformation work as part of the AMH senior team. The individual will need to be highly motivated and have positive effective interpersonal and change management skills to achieve the service development agenda, within a partnership culture. The post holder will be required to work as part of a 24 hour on call rota
This role has the responsibility to lead the EIP, CRT and AI Service, facilitating developments arising from local and national targets and in partnership with commissioners, Local Authorities and other stakeholders.
The post has day to day responsibility for the management of EIP, CRT
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Person Specification
Experience
Essential
- Significant experience of managing people and services in either health or social care settings.
- Significant experience of working with Mental Health operational Services
- Experience in operational and strategic business planning. Ensuring continuity of business operations and supporting the development of strategy
- Experience of delivering service redesign in clinical service and experience of delivering organisational change at a team/service level
- Experience of managing and leading multi disciplinary teams in complex organisations.
Desirable
- Leadership Qualification
- Inpatient experience
Skills
Essential
- Ability to Lead, negotiate and manage conflict
- Ability to demonstrate a systematic approach to problem solving and decision making.
- Excellent verbal reasoning skills with the ability to convey complex, sensitive issues to large diverse audiences
- Ability to operate Microsoft Office Packages including email, Word, Excel and Power Point
- Ability to develop and manage change processes
Qualifications
Essential
- Graduate or equivalent professional clinical qualification and experience. Master's degree or equivalent relevant experience.
Desirable
- Project management training and/or relevant experience
Contractual
Essential
- To travel between locations as a significant part of the role. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
- Required to undertake on call duties. The management of serious incidents may involve attending sites at any time of the day or night at short notice, having to remain in command mode for prolonged periods, exposure sure to stressful circumstances and being required to make critical decisions under pressured circumstances.
Person Specification
Experience
Essential
- Significant experience of managing people and services in either health or social care settings.
- Significant experience of working with Mental Health operational Services
- Experience in operational and strategic business planning. Ensuring continuity of business operations and supporting the development of strategy
- Experience of delivering service redesign in clinical service and experience of delivering organisational change at a team/service level
- Experience of managing and leading multi disciplinary teams in complex organisations.
Desirable
- Leadership Qualification
- Inpatient experience
Skills
Essential
- Ability to Lead, negotiate and manage conflict
- Ability to demonstrate a systematic approach to problem solving and decision making.
- Excellent verbal reasoning skills with the ability to convey complex, sensitive issues to large diverse audiences
- Ability to operate Microsoft Office Packages including email, Word, Excel and Power Point
- Ability to develop and manage change processes
Qualifications
Essential
- Graduate or equivalent professional clinical qualification and experience. Master's degree or equivalent relevant experience.
Desirable
- Project management training and/or relevant experience
Contractual
Essential
- To travel between locations as a significant part of the role. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
- Required to undertake on call duties. The management of serious incidents may involve attending sites at any time of the day or night at short notice, having to remain in command mode for prolonged periods, exposure sure to stressful circumstances and being required to make critical decisions under pressured circumstances.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
