Job summary
An exciting opportunity has arisen for a Centre Manager to join the Support Services team covering sites in the Nottingham West area. Based at Stapleford Care Centre the Centre Manager will ensure that the day to day running of the site is fit for purpose for staff, patients and visitors. The Centre Manager will also ensure that services run effectively at Beeston Clinic and Kimberley clinic. In addition to this the Centre Manager will manage a team of administrative and ancillary staff across the sites who provide administrative and clerical support to the clinical teams as well as a reception service for patients and visitors.
Main duties of the job
The Centre Manager is paramount in ensuring that services run effectively across a number of sites. The day to day management of the sites aswell as a the administrative and ancillary teams is paramount in ensuring our patients and colleagues receive an excellent service.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
Job description
Job responsibilities
To ensure the efficient day to day delivery of services within the centre
Ensure effective liaison with tenants in the Centre.
To ensure that the centre is both safe and secure for all users.
To ensure that patients and other users of the building are met by a welcoming and efficient first point of contact, whether in person or by telephone.
The comprehensive management of the administration and ancillary team
Review of staff training needs by PRD / KSF and ongoing assessment to ensure service needs are met.
To deal with difficult patients over the telephone and face to face, looking to resolve any conflict and take appropriate action where necessary.
To monitor and report staff sickness, absence and annual leave.
To act as Fire Warden for the building identifying risks and organising fire lectures.
To ensure that all policies and procedures relevant to staff and premises are adhered to.
Responsibility for the reporting of any maintenance needs, or structural defects and submission of requisitions.
Requisition and ordering of all medical and non medical equipment, goods and supplies as required by staff and others.
Co-ordination of administration and ancillary team to ensure there is sufficient cover for periods of annual leave and sick leave ensuring continuity of service.
To act as authorised signature for mileage expenses and extra and unsocial hours payments for administrative and ancillary team.
To organise and co-ordinate the documentation and despatch for the archival / microfilming of patient records.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Job description
Job responsibilities
To ensure the efficient day to day delivery of services within the centre
Ensure effective liaison with tenants in the Centre.
To ensure that the centre is both safe and secure for all users.
To ensure that patients and other users of the building are met by a welcoming and efficient first point of contact, whether in person or by telephone.
The comprehensive management of the administration and ancillary team
Review of staff training needs by PRD / KSF and ongoing assessment to ensure service needs are met.
To deal with difficult patients over the telephone and face to face, looking to resolve any conflict and take appropriate action where necessary.
To monitor and report staff sickness, absence and annual leave.
To act as Fire Warden for the building identifying risks and organising fire lectures.
To ensure that all policies and procedures relevant to staff and premises are adhered to.
Responsibility for the reporting of any maintenance needs, or structural defects and submission of requisitions.
Requisition and ordering of all medical and non medical equipment, goods and supplies as required by staff and others.
Co-ordination of administration and ancillary team to ensure there is sufficient cover for periods of annual leave and sick leave ensuring continuity of service.
To act as authorised signature for mileage expenses and extra and unsocial hours payments for administrative and ancillary team.
To organise and co-ordinate the documentation and despatch for the archival / microfilming of patient records.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Person Specification
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Physical requirements
Essential
- Has the physical ability to perform the full range of duties.
- There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time.
- There is a requirement to set up meeting / training rooms
Qualifications
Essential
- Possession of a recognised leadership/management qualification to Foundation Degree level or significant recent leadership management experience
- Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 4 or significant leadership experience, which will include management of staff including complex issues such as change management and conflict issues
- Typing/word processing qualification to RSA/OCR III standard or equivalent skill level
Experience
Essential
- Dealing with people to maintain a high level of customer care
- Experience of working in a busy office environment
- Accurate minute taking skills essential to internal and external meetings and HR investigation/disciplinaries
Knowledge
Essential
- Extensive knowledge of working to management level.
- Extensive knowledge of Microsoft Office Packages
- Understanding of the data protection act and maintaining strict confidentiality
Skills
Essential
- Management of staff including conflict and change management
- Excellent communication skills
- Ability to work on own initiative
- Ability to prioritise own workload and that of others
- Excellent telephone manner
- Excellent organisational skills
- Experience of working without supervision for protracted periods
- Excellent time management skills
- Excellent problem-solving skills
Contractual requirements
Essential
- Attend Mandatory training
- Ability to travel across Trust sites
- Willingness to undergo training as necessary
Person Specification
Values and Behaviours
Essential
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Physical requirements
Essential
- Has the physical ability to perform the full range of duties.
- There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time.
- There is a requirement to set up meeting / training rooms
Qualifications
Essential
- Possession of a recognised leadership/management qualification to Foundation Degree level or significant recent leadership management experience
- Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 4 or significant leadership experience, which will include management of staff including complex issues such as change management and conflict issues
- Typing/word processing qualification to RSA/OCR III standard or equivalent skill level
Experience
Essential
- Dealing with people to maintain a high level of customer care
- Experience of working in a busy office environment
- Accurate minute taking skills essential to internal and external meetings and HR investigation/disciplinaries
Knowledge
Essential
- Extensive knowledge of working to management level.
- Extensive knowledge of Microsoft Office Packages
- Understanding of the data protection act and maintaining strict confidentiality
Skills
Essential
- Management of staff including conflict and change management
- Excellent communication skills
- Ability to work on own initiative
- Ability to prioritise own workload and that of others
- Excellent telephone manner
- Excellent organisational skills
- Experience of working without supervision for protracted periods
- Excellent time management skills
- Excellent problem-solving skills
Contractual requirements
Essential
- Attend Mandatory training
- Ability to travel across Trust sites
- Willingness to undergo training as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
